Connection problems

[Julian]

Hi there.

Sorry about my English. I'm a learner.

I'm looking for some help here cause I've not found it on official support.

Target device is not connected 7 days ago. Dashboard says: check if the device is connected to the internet or powdered. However I know that the phone is connected, is online and is working correctly. It hasn't been updated or anything like that. So... I don't see why this is happening. If someone can help me I would really appreciate it. Thanks

 

 

 

[paullyn]

I always restart the device (manually) when there are problems. If that doesn't fix it then it is usually a server problem.

[yelazu]

is there a server problem at the moment? here the same device is online but not connected to the server

[paullyn]

No, server working fine here. Did you try restarting the target phone manually?

[yelazu]

after a restart now its working 

[Kater]

On 2023/1/17 at AM4点15分, paullyn said:

当出现问题时，我总是（手动）重启设备。如果这不能解决问题，那么通常是服务器问题。

I rebooted the target phone, still can't connect, how to solve the server problem?

[Dakota]

On 4/13/2023 at 10:32 PM, Kater said:

I rebooted the target phone, still can't connect, how to solve the server problem?

Your device is online again and is uploading new data.