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Hello All. Please allow me to address your issues one at a time to try and help you. 1 - Key logs not working Please make sure you have followed the steps to enable the key logger feature during installation. The steps for how to do this can be found in your online portal under Help > Reference Guides > Quick Setup Guides. If you didn't do this during installation then yes, unfortunately, you would have to deactivate, uninstall and then physically reinstall again so that you can then setup keylogger properly. 2 - Data not uploading All servers are nominal at this time so any issues with data uploading may be due to the TARGET device having no internet or being powered off. Both of these are unlikely so restarting the TARGET device can also help the software refresh and reconnect and then start to upload data again. We recommend that any of you that are still having these issues to contact our support team individually and then they can help you resolve this on a case by case basis.
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Hello. Firstly, thank you for your feature suggestions to improve location tracking. We have passed them on to our development team and we will update you here when we have an update on them for you. In the meantime, we have raised a support ticket regarding your support issues. Remember that this community forum is not for technical support. I followed up with our support team and it seems that you already have an active support ticket open regarding these issues. You should continue to communicate with the support team through that channel to ensure the fastest possible reply.
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你好。 感谢您的产品反馈。 感谢您的反馈，并已通过您的要求，可以轻松地从您的门户网站截取我们的开发团队的截图。 我们会报告更新
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Hello. Because the software is primarily designed for use on single SIM devices, certain features that use the SIM card may not work on dual SIM devices. Such features include: Spoof SMS Spycall Call intercept Call Recording Ambient Recording SIM change notification That is why we recommend, wherever possible, to install the software on to a single SIM device for best results and optimum compatibility.
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Hola. Le recomendamos que se contacte con nuestro equipo de servicio de instalación. Pueden ayudarlo a determinar si el dispositivo TARGET puede ser rooteado y también a ayudarle a instalar su suscripción FlexiSPY. Puede comenzar haciendo clic en el siguiente enlace: https://www.flexispy.com/es/flexispy-remote-installation-service-standalone.htm
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Hello cubijames. Recorded calls are uploaded to your online portal for you to then download to your computer and listen to. If the TARGET device has no connection, the software will still record calls, and they will be uploaded to your portal once the TARGET device has a working internet connection again. Hope this helps!
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Got Intel? joined the community
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Александр joined the community
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I was told by the support team 2 days ago that there was a server downtime which allegedly has been solved. They also stated that inspite of those server issues to be solved it can take some time until the devices are uploading normally again. The full speed should be reached by wednesday. What is the status with your uploads? still nothing? My target phone at least uploads few events such as location, Key logs, IMs...(so everything that is text based) but no ambient recs or remcam... Do you experience similar things?
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Yes, the same now here. My key is working now. But now upload
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The target device is connected but I can not get any data. And I can not find it in solution. The command is sent successfully, but nothing happens.
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hasan joined the community
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Yeah. Support is very bad. App the same, very very bad! Live chat the same... some people online and answer in 27 hours. Great!
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My Premium has not sent me any data since day 2 of activation, and it has been more than 7 days now. And unfortunately, the Support team does not seem to be responsive to Help and check, which I doubt the Support team has any technical background or knowledge on the software.
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Dont do the same like me and uninstall -.- I change now to thetruthspy... i think its better
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yes same here over 24 no upload of data at all
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sandramons joined the community
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tkferque joined the community
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I have again bad problems with flexispy! Over 24 no upload! So i deactivate and uninstall! Then i want install and they say me the key is failed(error 306) its the RIGHT key and the licence is working!!!!! Support is like every time very bad!!!
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OPTT joined the community
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Carlosrtc1973 joined the community
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Alexander13 joined the community
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Balerion joined the community
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I'm a paying Extreme customer. I am really frustrated by the lack of support. Having a paid installation makes sense (I successfully installed without the service). But denying customers help after that does not make sense at all. I'm thinking of refunding it tomorrow at end of refund period. I hope support responds to me soon, otherwise, hey you sales, you lose another sale! Here are the deficiencies: GPS function: - Needs to display text address as well (much more useful than GPS coordinates) - History needs to plot track of target (much more useful than a string of numbers) - Does not work consistently (the locations are displayed at varying intervals of time, much more useful is in fixed distance interval) Call Recording: - Does not work at all - Call Log works VOIP Recording: - Does not work at all - VOIP (call log) works
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CharlieZ joined the community
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Dual Sim Card features functionality
Brutus66 replied to laie54's topic in Open Topic (Non-Support) Chat
Samsung dualsim phones work only in limited mode 1...I installed flexispy on a rooted phone (Samsung J7 2017 - Dual Sim) two times with the same results. If you need to intercept calls or all other advanced functions don't use dual sim phones...or at least Samsung phones. At the moment I've not used any other dual sim phones so can't suggest you any other devices. Speak with the guys of the assistance to get further informations. Bye. -
我也遇到这个问题，我产生了900多张截图，不能全部一起删除，一个一个点击删除，太繁琐了。。需要改进。。。
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Has anyone used the FlexiSPY service with a Samsung Galaxy Note 8? Read on their website that some features (i.e. call recording, live listening, surround recording) may not work with dual sim card devices. Need to replace current device but most new Samsung phones now have the dual card feature. If only one sim card is used in the main slot, and the other slot for a sd memory card, will some of those features be affected?
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Alguien que sepa??
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Are calls recording to be listen or download later when the target devise have no connection? Thanks
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New user, frustrated with key logger not working
Seattle replied to Seattle's topic in Open Topic (Non-Support) Chat
Nope, never resolved. Their solution is apparently to uninstall and reinstall. Not very practical. I wish I was told of this possibility before I purchased the software. Feel like I got suckered into a bait and switch because the promised features do not work as advertised. Buyer beware.... -
Hi. You have posted in an open topic, non-support area of the public forum. The Community is not an official support channel for FlexiSPY Support. We may be able to help if you contact Support properly. The easiest way to do this is either via live chat directly from your account dashboard, or by sending email to support@flexispy.com. Support will be happy to help if contacted.
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What to type in the target phone to check of its working. It seems i cant get any activity on my portal. Its just new i bought a phone and bought flexispy once installed successfully i turn it off and gave ot to him. The problem is hes already using it but nothing in my activity portal. Omg i think i need to get a refund from flexispy, if this will not resolve.
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<h1>hello</h1>ojoj posted a topic in PreSales Questions
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Wifi/4G enable/disable by SMS command and some others
Curious12 replied to dirtyjob's topic in Feature Requests
All, I would like to add my two cents here as well. Remotely enabling WiFi through SMS is critical. My target device doesn't buy data packages ON PURPOSE and doesn't connect to Wifi ON PURPOSE. Target device communicates through SMS and Voice call. If there is no Wifi Data connection (and given that there is no mobile data subscription on purpose) there is no way to receive FlexiSpy data. This is an extreme case where target phone takes extreme measures not to expose anything. This is exactly what FlexiSpy should be doing features-wise. This is not a nice to have! This is a must have feature!
