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Hi! the community is not the proper channel to get support. Having said that please PM me your license key and we'll look into this for you.

There’s an issue with the ambient feature checking settings or restarting the device may help

Hello @judithfoote We're sorry to hear that you are facing issue with Ambient Recording. Please try our troubleshooting steps found in our FlexiSPY Help Center here. If issue persists, we highly advise you to raise a ticket from inside your portal as this will help us with the information required to troubleshoot the issue.

Hello @Shannon The connection issue could be due to an unstable internet connection. We suggest connecting the target device to a different network and follow our troubleshooting guide here. If issue persists, we highly advise you to raise a ticket from inside your portal as this will help us with the information required to troubleshoot the issue.

Hello, My target phone recently upgraded to Android 10, and now Ambient has no sound. I was advised to play it through VLC player, but that didn't work. I also tried changing the format to MP3, and that didn't help either. I'm quite frustrated. Is anyone else experiencing this issue?

Target phone is not connecting. Play protect is set properly, phone is connected to wifi, there was no factory reset or no virus protection put on phone. Im now getting response "error has occurred. Please try again" when trying to chat with IT. Anyone else having issues? Is this server issue on flexispy end?

@Shannon We understand how frustrating this must be and we’re here to help. Please try connecting the device to a different network, as it may not currently have a stable internet connection. You can also refer to our troubleshooting guide here for additional steps. If the issue continues, kindly submit a support ticket through your portal. This will provide us with the necessary details to investigate and assist you more efficiently.

I have had so many issues with information being synced over. I know accessibility is on. Appear on top is enabled on target phone but dashboard says its not. My biggest issue is not getting app screenshots and now call recording has no sound. I was able to get couple screenshots but has stopped working again. Call recording worked yesterday but is silent now. I have tried everything imaginable from disabling to enabling again, changing to different app for screenshot, restarting both phones, turning accessibility off and on again as well as with appears on top. Not sure what to do at this point.

@Serg Thank you for reaching out. App and Notifications should be turned off as per step 12 in the install guide (found in your portal > Help > How to install). If you still require assistance, we highly advise you to raise a ticket from inside your portal as this will help us with the information required to troubleshoot the issue.

Poco f7 Device and app notifications not all toggles are on...see picture.. How to solve..? Help me

I faced a similar issue after installing on a rooted device. In my case, the app wasn’t granted all necessary root permissions after reboot. Double-check that FlexiSPY has Superuser access in your root manager (like Magisk or SuperSU). Also, try reinstalling and make sure battery optimization is disabled for the app. These steps fixed the sync issue for me. Hope it helps!

Hello @zprince We're sorry to hear that you are facing an issue when adding the repository url to cydia. To get technical assistance, we highly advise you to raise a ticket from inside your portal as this will help us with the information required to troubleshoot the issue. If you have already submitted a ticket, kindly provide us the ticket number so we can check the status.

I get error when adding the repository url to cydia. I get this error "Did not Find repository the indicated repository could not be found. This could be because you are trying to add a legacy installer repository ( these are not supported). Also, this interface is only capable of working with exact repository URLs." Please help

Hi @ArchibaldRenner We are sorry to hear that. Could you please go through the steps above and provide additional details about the issue you’re experiencing? We’ll be happy to assist you.

Hi @Norma White Thanks for reaching out. You'll need to use the Installation Service to update FlexiSPY to version 5.6.3 in order to use banking apps such as HSBC. Kindly follow our guide here - Banking Apps Feature.

Hi @Sam Soh Yes! We’re happy to let you know that the FlexiSPY Extreme package includes the Ambient Recording feature. You can find more details about this here. To explore other available features, feel free to visit our page here as well.

Support live ambient listening?

Hi @Demet Thank you for reaching out. Yes, FlexiSPY for iPhone / iPad requires that the device be jailbroken. Also, please check if the iOS of your iPhone 14 is compatible using the Compatibility Page. Once you have verified that it is compatible, follow the steps below: 1. Ensure that your iOS device is jailbroken. You can read our guide here. 2. After jailbreaking, proceed to install FlexiSPY. Log in to your portal > Help > How to Install > follow the step-by-step instructions. If you require assistance with installation, please visit the Installation Service page.

Username: 224035124346 The iPhone 14 must be jailbroken so that I can install Flexispy on it ?

Hi @Rofeend1977 We're sorry to hear that you are facing issues after installing FlexiSPY on a rooted Android device. Please note that any new purchase of EXTREME, iPad or Computer product includes a complimentary one-time Installation Service - where you can contact the Installation Service to get assistance with installing FlexiSPY professionally. You can contact the Installation Service here. Additionally, to get further assistance, please submit a ticket from inside your portal.

I just finished installing FlexiSPY on a rooted Android device as instructed, but after rebooting, the app is not working and not sending data to the portal. Checked the network connection, everything is fine. Has anyone encountered the same error and has a solution? Would love to help.

Hi Dakota, please don't forget every year i need your help to renew my annual subscription. Everything went fine. Have a nice day and bye bye.

Hi Brutus. Looking into it.

Hi @Frampy Thanks for reaching out. If you've used the Installation Service, then the technician should configure the required settings so that the indicator you mentioned should not appear. Could you please confirm when was the Installation completed and if the target device has been restarted during or after the installation service? Additionally, may we ask if you have already submitted a ticket? If so, please let us know the ticket number.

Hello @zck22000 We support multiple languages to help make the checkout process as smooth as possible for users around the world. Additionally, you can use your browser's built-in translation tool to translate the checkout page into your preferred language for a better experience. If there's anything you're still finding unclear, feel free to let us know — we're happy to help!