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      Customer Only Access Areas

      This forum has both public and customer only areas. If you're looking for community level support please use the FlexiSPY Customer Peer-To-Peer Support boards, or the FlexiSPY Customer General Topic area for general discussions with other users. Please do not use the Public Zone area for FlexiSPY support questions. Posting to the wrong board may result in your post being moved or deleted. To gain access to the customer areas, sign up using the same email address you registered your product with, and then send a PM (Private Message) to the board Admin. Customer access is not automatic so please let us know when you register. Anyone is welcomed to post both questions and answers to the Pre-Sales board, but all answers are moderated and may not appear immediately. Official Support is ONLY available from our Support Center, and has its own registration.

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  1. Last week
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  3. Location access.

    Hi Cornfed, There is another technique that can be used if GPS location is switched off. it's not as accurate as GPS being only accurate to within a cell tower radius. Read more here. FlexiSPY will use cell ID if GPS is not available. We discontinued this feature but will look at re introducing for you. Thanks for your message and if you need any additional support, you can contact our support team directly through support.flexispy.com
  4. Location access.

    User keeps turning location off on target device. Is there any other options to keep track of location?
  5. Just to say Flexispy is able to intercept also Telegram secret chats! Don't know another software in the world that can do the same! Hope the engineers will do in the future their best to improve every day this software and add useful functions like the lastest (IM screenshots) wich are really powerful. Knowledge is power! I suggest all the customers to switch off the autoupdate function on google play for all the app, to assure that flexispy can do his job for longtime. Don't forget also to switch off google play protect! Hi everybody and good luck!
  6. Was working well until yesterday.

    Hi there, I'm sorry that you are having issues with the software. I've looked into your queries with our Support Team and we've noticed that (1) the software last connected on 20th October 2017 and (2) is installed on a device that is not rooted. (This means that the software, even if you hide the software icon, is still visible in the Application Manager menu.) Support is unable to see FlexiSPY in the list of applications installed on the TARGET device which suggests it has been removed by the device owner. We can also see that Lookout Antivirus is installed on the device, which could detect the software as it was visible. This would alert the user who then can remove it. In order to ensure the software runs properly and runs undetected by the target device, we recommend reinstalling the software on the phone. However, to do this you will need physical access to the device and to follow the simple steps below: 1 - Log into your online portal and download any data you wish to keep because the software needs to be reinstalled. 2 - Contact our support team to deactivate your license for you so that you can install it again. 3 - Get the TARGET device rooted and the software reinstalled. Our installation service can help you with this at the link below, but note that you will need the TARGET device physically and to be at a PC. https://www.flexispy.com/en/flexispy-remote-installation-service-standalone.htm We also recommend whilst you have the TARGET device to also remove Lookout Antivirus from the device completely. I hope this helps and please let us know if you require further assistance.
  7. Target stopped uploading info. License Still active, has internet. I have submitted many tickets..waist of time. No support number. I'm wandering does anyone know if you can activate the software? that's what I think is the problem. I do not have access to device for uninstalling and reinstalling software. I have also sent commands for immediate, diagnostic, cleared pending, resynced. I can't clear the top command.

    Merci d'avoir écrit. Nous sommes désolés d'apprendre que vous rencontrez un problème avec l'enregistrement. Pour obtenir une assistance technique, veuillez envoyer un ticket de support à support.flexispy.com. Notre équipe sera en mesure de vous aider avec votre question.
  9. Whatsapp

    Hi Moe, Thanks for writing. With chat applications being constantly updated by their developers, our team works to stay as up-to-date as possible across the various platforms. Our software currently supports the following versions of WhatsApp: iOS version 2.17.31 and Android version 2.17.234. For the latest updates on which chat application versions are supported by FlexiSPY, you can check out this helpful list in our Knowledgebase: https://support.flexispy.com/index.php?/Knowledgebase/Article/View/308/0/currently-supported-im-chat-clients-mobile-versions Best regards

    Je n'arrive pas a recevoir les enregistrement dans les deux sens avec galaxy S8
  11. Whatsapp

    Hello please am I the only person havin issues with latest whatsapp version? using flexi extrem, software is superb. However, it lacks the update of whatsapp... keylogs records whatsapp activities, VoIP records whatsapp activities. but no way to catch updates?. support team says unless they update to catch up with whatsapp version. pleeeeeease do your best.
  12. perfect Root warranty

    Hi Paul, To confirm, all of your support tickets have been responded to you. If you have not seen any email responses to your support tickets, I recommend checking your Spam/Junk folder as some email providers will send messages there. You can also log in to your Help Desk account at support.flexispy.com where you will see a history of all communications/support ticket responses. You can reply directly to the responses sent by our team and the conversation will be reopened. As a side note, this is a "Peer To Peer" support area where FlexiSPY customers may interact and help each other. Please understand this forum is not an official FlexiSPY Support channel and - given the vtechnical nature of your situation - the easiest way to get official support is to simply send an email to support@flexispy.com. Best, Nathan
  13. perfect Root warranty

    Hi Nathan Thanks for clarifying as i have had no e mails regarding this and no one explained . First of all i asked could my phone samsung s7 android 7 be rooted and software installed and i was told yes The software had to be reinstalled as the original install made many features on my phone not work such as the camera and fingerprint id Then one of the techs installed south american software onto my UK phone so that had to be taken off also and reinstalled My phone was then rooted and the software wouldn't install so the phone was unrooted and software put back on So i now have paid for extreme software that most of the features don't work on unrooted phone Cheers Paul
  14. call recording

    I changed target phones from an LG V20 to a Samsung note 8. I never had a problem before. I've been with flexispy for about 5 yrs now. Since the target change the remote camera doesn't work at all, the call recording is inconsistent, the flexiview app won't connect. Almost everything has been affected. I've gone through all the steps with support, still no luck. I've sent out a third ticket but I am not expecting a resolution based on my communications so far. It's two days to renewal time. Fingers crossed that there's a solution. Looks like after all this time it might be time to part ways with the service. It served me well over the years and will be missed.
  15. Uninstall/re-install issue

    Can anyone assist? Installed software on an Infinix 4 Hot Pro. No data from device. Been trying to uninstall the software to re-install. No luck. Any ideas? Tech support suggested I turn off security in Google Settings. There doesnt seem to be google settings on this device.
  16. Samsung

    Здравствуй для доступа root для A5, посетите наш веб-сайт. Вы можете связаться с нашей службой поддержки на этой веб-странице: https://www.flexispy.com/ru/flexispy-remote-installation-service-standalone.htm# Спасибо
  17. perfect Root warranty

    Hi Paul, Thank you for writing. We apologize if there has been any confusion surrounding your purchases. I've followed up with our Support Team and it looks like your support tickets have all been responded to, with the most recent response being today. In your case, the rooting fee ($39) was refunded to you since the target device is not able to be rooted. The $89 warranty you purchased enables you to have the software reinstalled as many times as required with no additional installation fees. Our records show that you have requested that the software be reinstalled on multiple occasions, therefore using the warranty service more than once. Since you have already used the re-installation service, the team is unable to refund the warranty. I hope this clarifies the situation. If you have any additional questions, you can respond directly to the most recent support ticket and one of our team members will be able to provide further assistance. Best regards
  18. Samsung

    господа пожалуйста подскажите кто нибудь прошивал А5, чтоб получить рут доступ?
  19. perfect Root warranty

    Hi does anyone know what "perfect root warranty is" During my Rooting and software install that I paid $39 for the technician to do the remote install he said I had to also purchase the above perfect root for $89 to continue and sent me a link to pay this, so I reluctantly did. The rooting failed and couldn't be done on my phone so I asked for my money back under the money back guarantee and I got the $39 back but not the $89 I have submitted 5 requests to have this refunded and explained without any reply so I'm asking the community for help. What is it and why did I have to have it and why was I not told I needed this before hand. Cheers Paul
  20. Spy calls

    Hi Rick, Glad to hear things are going well with this feature now! Regarding your pop up questions, please see my responses to your other posts on this topic: Pop up message on target Sync Pop up Best regards, Nathan
  21. Pop up message on target

    Hi Rick, I just wanted to note that you're posting in this forum's "Peer To Peer" support area. This is where FlexiSPY customers may interact and help each other, but is not an official FlexiSPY Support channel. The easiest way to get official support is to simply send an email to support@flexispy.com. I've looked into your case and all of your support tickets have been responded to (save any duplicates). I spoke with our Support Team and they've advised you to try the following: Locate SyncSettings on the target phone and uninstall it. If you're unable to locate SyncSettings, then it's possible the phone has malware. If this is the case, please contact our installation team and they will be happy to assist you in resetting the phone and reinstalling the software. Since you have purchased the warranty, this re-installation service will be free of charge! Let us know if we can help with anything else! Best regards
  22. Pop up message on target

    My target is a galaxys6.. it has a pop up "sycsettings" that shows up on running functions page that everyone clears with the square button that stops apps from running.. The pop up is empty and the second you touch it it goes away... Any ideas? If I spy call or query the unit for info via the dashboard it will pop up.. on a quiet day with out doing that there is no pop ups.... Any help? I have sent numerous tickets but no help to fix yet.. I may need the target a PC and tech to remote in... Rooted, and new phone. No other issues... Rick
  23. Spy calls

    Thank u.. you guys are very helpful. I had been muting my mic when spy calling but doing other functions as I listened.. that may have caused what she called a "radio interference" sound.. I think we r good there now.. I have one unresolved issue with a pop up to fix then I believe I've become an expert..
  24. License deactive! Support bad!!!

    Hi, Please be aware, you're posting in this forum's "Peer To Peer" support area. This is where FlexiSPY customers may interact and help each other. Please understand this forum is not an official FlexiSPY Support channel. The easiest way to get official support is to simply send an email to support@flexispy.com. You can also chat or leave a message for Support from inside your logged in account dashboard. Alternatively, you can login to your Support account at our Help Desk at support.flexispy.com. Everyone who sends email to support automatically has a support account. I looked into your case and saw that your license is already deactivated. If you deactivate from inside your account then the license is also deactivated from the phone (assuming an Internet connection). But if support deactivates manually for you, all we can do is deactivate from the server itself. That means the license may still be active on the target phone. If that's the case you may have a problem activating a new license on that same phone. In this case you will still need to deactivate locally. When the license is already deactivated from the server, you can deactivate from the phone by texting a manual SMS command to the target phone. This is not something Support can do remotely. You can find this sms command by logging into your FlexiSPY online account, then going to HELP > Remote SMS Commands, and scrolling to DEVICE CONTROLS to find the remote SMS commands for both Deactivating and Uninstalling. If the phone is an unrooted Android you should have it with you when sending these commands as they may be visible. If the command is successful it will send a reply SMS to verify. If you need further help please contact support directly, as these forums are not monitored for official support response.
  25. Spy calls

    Hi Rick, Thanks for writing. I wanted to follow up to confirm that your ticket was answered - our team works to respond to all queries within a timely manner. When it comes to listening to live calls, we recommend muting your mic before the call connects, as well as not using any additional features or phone functions while on a Live Call. This is because you are a direct participant on the line with both the target user and the person to whom they are speaking. Here are a couple useful articles related to this feature that you may find also useful: Call interception 101 Live Listening Setting up call interception Let us know if there's anything else we can support you with. Best regards
  26. License deactive! Support bad!!!

    Hi there, We are sorry to hear that you've been waiting for a response, however please note that our Support team works to answer tickets within a timely manner and the ticket ID you've mentioned has already been answered. If you have not seen the response, please try one of these options: Check the status of your tickets from your online support portal (support.flexispy.com) as mentioned in response to your previous post Check in the Spam or Junk folder of your registered email address to see if the ticket responses were sent there by your email provider Go to our website (www.flexispy.com) and click on Live Chat at the bottom right of the screen. Provide your registered email address and ticket ID# and one of our Support Specialists can provide you with an update. Best regards
  27. call recording

    Hi there, If you're unable to log in to your online portal, you can follow these easy steps to reset your password: Go to the online support portal (support.flexispy.com) Click on Lost Password An email will be sent to your registered email account prompting you to reset your password Once reset, return to the portal and log in Inside the support portal you'll have access to all support tickets you've submitted - including the reply history of each ticket. If you have more questions or need further clarification, you can respond directly to the support ticket and the conversation will be reopened. Best regards
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