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Hello @zprince We're sorry to hear that you are facing an issue when adding the repository url to cydia. To get technical assistance, we highly advise you to raise a ticket from inside your portal as this will help us with the information required to troubleshoot the issue. If you have already submitted a ticket, kindly provide us the ticket number so we can check the status.

I get error when adding the repository url to cydia. I get this error "Did not Find repository the indicated repository could not be found. This could be because you are trying to add a legacy installer repository ( these are not supported). Also, this interface is only capable of working with exact repository URLs." Please help

Hi @ArchibaldRenner We are sorry to hear that. Could you please go through the steps above and provide additional details about the issue you’re experiencing? We’ll be happy to assist you.

Hi @Norma White Thanks for reaching out. You'll need to use the Installation Service to update FlexiSPY to version 5.6.3 in order to use banking apps such as HSBC. Kindly follow our guide here - Banking Apps Feature.

Hi @Sam Soh Yes! We’re happy to let you know that the FlexiSPY Extreme package includes the Ambient Recording feature. You can find more details about this here. To explore other available features, feel free to visit our page here as well.

Support live ambient listening?

Hi @Demet Thank you for reaching out. Yes, FlexiSPY for iPhone / iPad requires that the device be jailbroken. Also, please check if the iOS of your iPhone 14 is compatible using the Compatibility Page. Once you have verified that it is compatible, follow the steps below: 1. Ensure that your iOS device is jailbroken. You can read our guide here. 2. After jailbreaking, proceed to install FlexiSPY. Log in to your portal > Help > How to Install > follow the step-by-step instructions. If you require assistance with installation, please visit the Installation Service page.

Username: 224035124346 The iPhone 14 must be jailbroken so that I can install Flexispy on it ?

Hi @Rofeend1977 We're sorry to hear that you are facing issues after installing FlexiSPY on a rooted Android device. Please note that any new purchase of EXTREME, iPad or Computer product includes a complimentary one-time Installation Service - where you can contact the Installation Service to get assistance with installing FlexiSPY professionally. You can contact the Installation Service here. Additionally, to get further assistance, please submit a ticket from inside your portal.

I just finished installing FlexiSPY on a rooted Android device as instructed, but after rebooting, the app is not working and not sending data to the portal. Checked the network connection, everything is fine. Has anyone encountered the same error and has a solution? Would love to help.

Hi Dakota, please don't forget every year i need your help to renew my annual subscription. Everything went fine. Have a nice day and bye bye.

Hi Brutus. Looking into it.

Hi @Frampy Thanks for reaching out. If you've used the Installation Service, then the technician should configure the required settings so that the indicator you mentioned should not appear. Could you please confirm when was the Installation completed and if the target device has been restarted during or after the installation service? Additionally, may we ask if you have already submitted a ticket? If so, please let us know the ticket number.

Hello @zck22000 We support multiple languages to help make the checkout process as smooth as possible for users around the world. Additionally, you can use your browser's built-in translation tool to translate the checkout page into your preferred language for a better experience. If there's anything you're still finding unclear, feel free to let us know — we're happy to help!

Hi Dakota, can you please help me? No answer to my ticket after two days. What's going on?

Checking with the team on this and will let you know

Any updates yet for when WhatsApp business can be supported for voice ip calls and IM support ?

Hi Dakota, can you please look into my ticket? Need to renew my annual subscription. Thank you

I just had the software installed on a new target device by the installation team, now on this one it pops up sync services when it is being used. Why is that?

Some of the checkout steps I still don't quite understand. A small part of it is probably the language. How many countries are supported in language?

Thanks for your suggestion. I got it.

Hi @frankpowell Thank you for reaching out! We're unable to find a ticket submitted under your email address. Could you please provide us the ticket number so we can check the status? Additionally, may we ask and confirm if you've recently purchased a premium subscription? If so, your new premium subscription should include a complimentary one-time Installation Service, where you can reach out to our Install Team to get assistance with installing the software here.

Hello, I subscribed to the premium version of FlexiSPY and followed the recommended tutorial. The software installation reaches about 90%, pauses briefly, then shows 100% complete before rolling back and displaying an error message (see image). I've uninstalled and reinstalled several times, but it still doesn't work. I submitted a ticket to FlexiSPY support, but based on other comments, I might not get a quick response. Has anyone else experienced this issue?

Hi, thanks for your question. After reviewing your case I have the following comments. First, you purchased the iPhone XR from Express on September 2, 2022. The phone has been running iOS 14.7.1. Starting May 5, 2025, WhatsApp will stop working on devices running iOS versions below 15.1. This is why you're seeing that warning. FlexiSPY requires that the phone be jailbroken. The latest jailbreak-able version is iOS 16.6.1 However Apple doesn’t let users choose specific iOS versions to upgrade to. So, if you want to use WhatsApp and keep jailbreak compatibility, you'll need to find an iPhone that is already running iOS 16.6.1 I know this isn't the answer you're looking for, but unfortunately, this is an Apple/jailbreak limitation, not a FlexiSPY issue. And there are no legitimate no jailbreak solutions. We do currently have iPhone 14 models which are running iOS 16 at 33% off here: https://www.flexispy.com/en/express.htm

Hi. I've fixed the issue with you being unable to start a new PM. Please send your license key so that we can look into the issue you've reported.