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  4. kerry

    Stoped working???

    I have always had a good experience with them, though I am also receiving no support for the last 4 days, and I am receiving no data whatsoever!
  5. Bonjour, le telephone cible est un samsung A8 comment désactiver la sécurité propre au samsung avant d'installer flexispy? Les sources inconnues sont autorisées , mais dans l'aide à l'installation je ne trouve pas comment désactiver la sécurité du périphérique. pouvez vous me dire comment faire? MERCI
  6. rico

    Stoped working???

    Thanos10 I have the same problem. Only commands that can send by SMS are working, like ambient recording, remcam. Remvideo can send from iternet portal. I am receiving call log also. The other features are no working and the support dont gave me any soltution.
  7. rico

    Stoped working???

    I have the extreme version for 9 months. I rooted and installed it on targetsphone. Since yesterday it stopped working. Only remcam is working. I contacted support and they told me to reboot the device and using the command: send immediate. It still not working... anyone same Problem and maybe a solution?
  8. MikeCoon

    Stoped working???

    My Extreme version was working very well for about 3 months. The call recording worked great under Native X, then one day it stopped working all together. I reached out to Tech Support and they said to try and different recording source, so I tried all the remaining options and still didn't work. I was then told to update software and that should fix it. Did that and still didn't work. Then I was told to re-install software. I have tried that 3 different times and now I keep getting a message in my portal saying I need to activate the software. The software is on the target phone running. Time to just cancel at this point. Tried reaching out several times and very slow response time from support.
  9. Everything worked great for about 3-4 months. Now I can't record calls at all. Used to work fine using Native X, but not anymore. Tech support told me to update device, so I did that. Still didn't work, so I was told to change recording option and I tried every other option and still doesn't work. Then was told to remove software and re-install on target phone. Did that and now I can't get it to work at all. I bought the Extreme version over $300. Not happy at all and I want to get a partial refund since software isn't working anymore. I have reached out to tech support several times and no resolution at this point. If the software works I would keep it. I have downloaded software 3 different times and waiting at least 2-3 hours between download and the portal still says my software needs activated even though I see it installed on target device. Very frustrating.
  10. Christian

    Wifi off

    Thanks for your post. Although this is not the place to receive support, I see you have submitted an official request for help from our Support department. They will be happy to help and you can expect a reply within the same day. The easiest way to receive support is to simply send an email with a detailed description of the problem, to [email protected] Our agents are standing by.
  11. Flower

    Wifi off

    Wifi off, unable to capture data. Setting properly listed as All Sources but still not working.
  12. There are many reasons why some or even all functions may stop updating, which is not necessarily any fault of the software itself. This could happen if the phone is wiped and/or reformatted/reset, if there is another app running which is in conflict with FlexiSPY, or possibly some a/v type of software might be interfering. Also, we clearly state that not all features are fully compatible with all devices. We have no control over this but will do our best to help you if any problems arise. It is impossible to know without working with our official support techs to troubleshoot it with you. Randomly posting on the Community forums will not help. So what is the proper way to receive support? First of all, Live Chat is NOT technical support. Our Live Chat agents can help answer questions about the software and its features, and may help you with basic questions about how to use the software. But for actual problems you are experiencing where you think something isn't working the way it should, you need our dedicated support department. To reach support either submit a ticket at support.flexispy.com by choosing "start a conversation" from the top, or even simpler just send an email to [email protected] Our SLA policy is to reply to ALL tickets within at least 24 hours, and we often reply much sooner. Please allow a little extra time on the weekends. We ask that you only submit ONE ticket per issue. If you submit multiple tickets this only makes the queue longer, and could potentially delay our response time as well as confuse the issue with multiple requests for the same thing. We WILL get to your ticket within 24 hours at most. Finally, statements like "buyer beware" or "extreme disappointment" are not really fair. I understand the sentiment sometimes, but support IS available when contacted properly, and we never try to keep a customer's money if the product either won't work on your device or you are truly dissatisfied with our service. So the "buyer beware" sentiment is not appropriate as there is truly nothing of this sort for customers to beware of.
  13. Architect

    Nothing works and can't get any help

    Please give me your ticket number and I'll send it to the support manager for review. Our SLA for tickets is a MAXIMUM of 24 hours, so - if that actually happened - it will be there for all to see. Some problems do take time to debug but in any case, we will make sure you are satisfied one way or the other. Please give me your ticket number
  14. 6 days have passed since the mobile stopped working. Ive sent numerous tickets and had 2 replies. 1 told me to switch the phone on and off (which I had said I had done!) the other I received this morning asking me to specify what isn't working --- what is confusing about NOTHING WORKING !!! This is so frustrating. I sat on live chat for 5 hours yesterday and gave up as still nobody to talk to. Typically replies in a few mins !!! I sat for 5 hours. Don`t get me started on the phone number to ring !!!! I get the impression that once they have your money that's it.
  15. I've had problems all the way. Nothing has worked for 5 days now and the only help I have managed is a email telling me to switch the phone off (which I had already tried,,,,) yesterday I was told to send a command which didn't work. I have been waiting on chat for hours now to speak to someone - obviously takes longer then the few min advertised. So frustrating!!. I paid for extreme rooted but had to downgrade as ,I didn't know you couldn't use internet banking. Takes days to get reply to ticket (if you get one,,,) and then they tell you to switch the phone on and off - which you told them already you have done. Why can't we just speak to someone?? Support is s huge let down but when you go on the site they pop straight up to get your money.
  16. Dromos

    Turn GPS on/off

    Do you provide IP information that could be helpful in getting an estimation about the location of the target phone? According to your experience, what % of people turn their gps off? Is Flexispy shown in the apps that make use of the gps connection? Probably not... But there is not a reason not to ask anyway I have no knowledge about this, but possibly got it. Somehow is not feasible to override the user's manual selection if the gps is turned on on off, but what is the signal that the gps app is getting to switch on or off, is not a different kind of signal that would trick Android that the user touched the screen to switch gps on or off? I am sure is not feasible (or really difficult) just my musings. Thanks!
  17. Dromos

    Turn GPS on/off

    Awesome! It would be great if you would implement a suggestion of mine that would be useful to others too. It would be useful to know if the person I am interested in leaves her office during her business hours. Or what time leaves the house in the morning and so on... With a predetermined schedule may not all information can be found in messages. You can just know if a person is really at the office, home etc. or took a break.
  18. Architect

    Turn GPS on/off

    Hi, I'll look at this now and let you know shortly. I don't see this being a problem, I just don't remember ever being asked for it. We would probably add it into our Geo Fencing alert system. We could also send the alerts using our FlexiVIEW apps. Architect
  19. Dromos

    Turn GPS on/off

    Setting an alert when the target phone connects/disconnects from a specific WiFi I believe would be interesting for many... You can get the WiFI used in a house/office and then see when the phone is there or not... Maybe is just me, but I have the gps turned off, due to battery consumption, and checking from a WiFi can give benefits.
  20. Dromos

    Turn GPS on/off

    I have seen from past threads that this is a common request (no surprise here) but because of technical reasons, this is not feasible yet? There are any updates on this, just so there is no back and forth with others in the future, it seems (for the layman) an easy request. If it is not possible could you give a layman's answer to, why is not possible? Could you create a function that will notify us when the target phone leaves a specific WiFi, I am sure this would be a useful feature for many (WiFi from day job for example). Even better (if its possible) to detect a phone's location from nearby WiFis? Thanks.
  21. srba

    Can't login

    As of 5 hours ago I can't login to Flexispy portal via desktop PC (Chrome). All login details are correct, but the process keeps looping. The same happened with Mozzilla and IE.
  22. Had iPhone crash and had to get different one which has iOS 10.2. FlexiSpy advised there is not an untethered jailbreak beyond iOS 9.1 so would only be able to use a semi-tethered jailbreak. With a semi-tethered jailbreak, if the target phone is turned off or the battery goes dead the jailbreak and FlexiSpy will no longer work and will also show up on the phone (icons). They also stated a semi-tethered jailbreak certification will become invalid usually between 1-2 weeks and the same thing will happen - the jailbreak and FlexiSpy will no longer work. I have been unable to get or find any answers as to whether an untethered jailbreak for iOS 10.2 or above will ever be released/available. Has anyone run into this and/or have any answers or solutions? Is anyone using a semi-tethered jailbreak with FlexiSpy and can advise what takes place and if there are major issues or concerns?
  23. Balerion

    Key not longer working!!

    Hi, how is thetruthspy working? Better? Is it worth changing to taht software? We need a better alternative to flexispy. Thanks for your advise
  24. Balerion

    Stoped working???

    very similar issues here and the support is really a catastrophe... they answer only after ages and then they tell you thinks you know already as if you were a baby.... really disapointing! I suppose they're having issues with theirs server again. In my oppinion it's not the target phones havin issues but the servers on the portals. But since nobody ever tells you whats going on, we'll never know... I'd be happy if at least somebody would say, when its going to be resolved...
  25. mechidna

    Facebook messenger

    Just to add...it is showing under the IMs but not in any screenshots.
  26. Okay, so this is getting the text just fine in messenger but no audio messages? I thought that would be included. Am I missing a setting somewhere?
  27. I did look but this is a very weird question. Is there a way that I am missing to tell if I am looking at a deleted post? Or is there a way to see the FB user name on the account? I am receiving IMs but it is not on the account that I know about. So either somebody is deleting things at midnight and I am not seeing it or there is another account?
  28. Hi guys I have the extreme version for 3 months. I rooted and installed it on targetsphone. It work for 5 days(every feature) and since yesterday it stopped working. Only emailfunktion and remcam are working. I contacted support and they told me to reboot the device and using the command: send immediate. It still not working... anyone same Problem and maybe a solution? best regards Than0s
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