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      Customer Only Access Areas

      This forum has both public and customer only areas. If you're looking for community level support please use the FlexiSPY Customer Peer-To-Peer Support boards, or the FlexiSPY Customer General Topic area for general discussions with other users. Please do not use the Public Zone area for FlexiSPY support questions. Posting to the wrong board may result in your post being moved or deleted. To gain access to the customer areas, sign up using the same email address you registered your product with, and then send a PM (Private Message) to the board Admin. Customer access is not automatic so please let us know when you register. Anyone is welcomed to post both questions and answers to the Pre-Sales board, but all answers are moderated and may not appear immediately. Official Support is ONLY available from our Support Center, and has its own registration.

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  1. Yesterday
  2. Nathan?? You are great, all is fine now!! Thanks also the guys of the assistance See you very soon on this forum ;-)
  3. Hi Brutus66, Hope you had a nice weekend and glad to hear everything else is working smoothly! Our team is still working on the above server issues - as I mentioned before this will take a few weeks. As soon as I've heard more details though, I'll let you know. Best regards
  4. Last week
  5. Hello Nathan, it has been a while, any news? I'm the only one with this problem or not? On the other hand, everything works smoothly Thank you.
  6. Earlier
  7. Hi mapleshilc, Thanks for writing. When the RemCam command is sent, it attempts to take two snapshots - one with the front camera and one with the rear camera. This is to: 1) Give a full view of the target's surroundings And/Or 2) Ensure that if one camera does not work that the other likely will. If one worked but another did not, it could be another app is using the camera or blocking access to it in some way. For more specific information regarding the target phone in your particular case, I recommend submitting a support ticket at support.flexispy.com. Our team of tech specialists will be able look over the details of your query and help you resolve any potential issues. With regard to your question about IM records - for security purposes FlexiSPY removes data older than 90 days. To ensure you don't lose any data, we encourage you to download what you need regularly from the server. For more information on downloading your data this article is very helpful: https://support.flexispy.com/index.php?/Knowledgebase/Article/View/311/0/how-can-i-search-for-specific-data-inside-my-online-portal-and-download-it I spoke with our support team and if the IM records you were looking at were NOT older than 90 days, then please submit a support ticket and they will look into this further. Best regards
  8. Rooted android is there a way for remcam to choose which camera it uses? front/back? because i took 6 shots, and 1 of them is the front facing camera, and the other 5 are back. Also has anyone had the problem of IM records disappearing? I was still reading some a few hours ago, and I relogged in and everything under IM disappeared.
  9. Telegram 4.1.1

    Hi again Brutus66, We are happy to hear that Telegram 4.1.1 is working! Our website reflects the latest versions of IM applications that have been completely tested by our team. It is possible (and likely in many cases) that newer versions are compatible with our software, but we wait to update our site until our team has been able to fully test a specific version. For updates on the latest tested IM chat versions, you can check out our support site: https://support.flexispy.com/index.php?/Knowledgebase/Article/View/308/0/supported-im-chat-clients-mobile-versions Thanks as always for your feedback and we look forward to hearing more from you!
  10. Hi goldwing1, Thank you for your post and we apologize if you are having any difficulties with your software. I have followed up with our Support Team regarding your issue and it looks like it could potentially be a problem with the rooting of your phone. Without rooting, the software is unable to hide SMS notifications on the Target device. Our support team is looking into this further and will contact you directly via email with further details. For any future technical issues, we recommend submitting a support ticket to support.flexispy.com. Our team will be able to assist you fully through this channel and work with you to resolve any problems. Best regards
  11. Telegram 4.1.1

    Just to say that Flexispy full support TELEGRAM 4.1.1 They advertised othervise, saying only TELEGRAM 3.17.1 is supported. The target phone currently upload all the TELEGRAM chats without any problems: Thanks again and hope you will work hard to mantain this software always update and add more powerfull features in the future.
  12. I've recently had a similar issue. Target phone is a Samsung Galaxy S6 Edge. Call record command was working fine for about a week, and then the target phone began receiving SMS notifications (for some, not all calls) stating: "Outgoing call to xxxxxx is detected.", and showing MY phone number as the receiving phone number! Not very discrete at all! I deactivated the service immediately, and won't use again until FlexiSpy can tell me why this happened and how it can be fixed.
  13. Hi, I hope you had a great weekend! I followed up with our team again and the error itself has been addressed and fixed. However, changes will be implemented in a few weeks' time as the team is working to resolve a couple related server issues. We apologize for the inconvenience and appreciate your patience as we work to ensure the full operational functionality of our system. I will update you again once the changes have been implemented. Best regards
  14. Hello Nathan, any updates? Please take a look at the picture enclosed.. Thank you very much for your help.
  15. Thanks for your help Nathan, waiting for good news...
  16. Hi Brutus66, I spoke with our team and it appears that the unicode characters you are seeing are the result of a small server issue. Our team is working to resolve this as quickly as possible and we will update you once complete. Thanks again for writing!
  17. Hi Brutus66, We appreciate you bringing this to our attention. I am following up with our development team and will update with their response. Best regards, Nathan
  18. I do not know if the subject has been already discussed but in whatsapp messages I can not see the icons but only the escape characters. It's not a big deal but I wanted to know if it will be resolved in the next releases ... Example: \ ud83d \ ude18 Thanks
  19. Request for assistance

    Happy to hear everything is running properly again! Thanks for your patience and please let us know if there's anything else we can do.
  20. moto g5

    Hi Veluk, Thank you for writing. After looking into your Support history, it looks like your support ticket was answered by our team in a timely fashion. You noted that you used the Magisk 13.3 rooting tool to obtain Full mode on your phone and we are glad to see that your Moto G5 Plus is now both rooted and running in Full mode. As noted in your communication with our support team, we recommend submitting support tickets at support.flexispy.com for any technical difficulties you are having with the software. Provide as many details as possible and our team of technical specialists will be happy to work with you to resolve your issue. Best regards
  21. Request for assistance

    Thanks to Nathan's help and the guys of the assistance I've solved all my issues. Password of the support system set up, phone reconnected to the server! Data uploaded regularly! Great job, guys! I'm available to help people with Samsung phones. Thanks again to everybody!
  22. Request for assistance

    Thank you for your prompt reply! As you have confirmed, password has been reset and now I can log into the support system and see all the previously tickets Hope with the help of the support team I can reconnect the phone with the server again. Thanks you very much for your assistance
  23. Request for assistance

    We are happy to hear your data is uploading again! If you do experience these difficulties in the future, you can follow the instructions given to you by Support. With regard to your login information for support.flexispy.com, I spoke with our Support Team and your password has been successfully reset. I sent you a message with your updated details which you can now use for logging in. Another tip: Our Support Team works to respond to support tickets within 24 hours. If you aren't seeing answers to your questions via email, we recommend checking your Spam or Junk folder as sometimes they are sent there. You can also view all support ticket responses in your support.flexispy.com account, as you know Please let us know if you need any further assistance. Best regards
  24. Request for assistance

    Thank you for your answer, after some days flexispy uploaded again all the data. I was suggested to use the command from the dashboard but I was in holiday and didn't do nothing at all. The data however started again to upload from the phone to the server spontaneously....don't know what's happened. The tech support didn't help me to solve another problem: can't erase the password for the ticket system: support.flexispy.com. I've tried many times without any luck. Any help would be really appreciated. Thank you.
  25. moto g5

    has any body able to run moto g5 plus in full mode i was able to root but flexispy not run in full mode .only normal mode possible any feed back ?
  26. Android 7.0

    Hi Sheldor26, I've followed up with our tech team and they noted that customer feedback is positive and that FlexiSPY is working well with Android 7.0 overall. Are there any specific issues you are experiencing that we can help you resolve? Best regards
  27. Android 7.0

    Hi Sheldor26, Thanks for writing. I wanted to touch base regarding your post and let you know that if you are having any issues with your software - or need some help in using the features - that you can submit a support ticket at support.flexispy.com. Simply enter in the details of your query and our team of specialists will be happy to assist you and and answer any questions you may have.
  28. Android 7.0

    Is anybody using flexispy on android 7.0. If so Can you please tell me if it is working properly. Many thanks.
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