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  1. Last week
  2. Why are we not able to see the fb pictures being swbt back and forth?
  3. Earlier
  4. why am i only seeing outgoing messages on f book messenger ? iphone 7 plus
  5. Today still no actions from technical team and no improvement. Accessibility is functionning and activated on the device. Is there a real technical team in fact ? 3 weeks without services, Maybe it's necessary to check server or make a re install
  6. Hallo, Vielen Dank, dass Sie sich mit uns in Verbindung gesetzt haben, wenn Sie ein Ticket für dieses Anliegen eingereicht haben. Bitte geben Sie uns die Ticket-ID an, damit wir das Konto überprüfen und Ihnen innerhalb dieses Tickets antworten können
  7. Hallo, Habe ein apel Handy mit allen Funktionen fertig gekauft. Bin in das Programm gegangen, um die Funktionen zu überprüfen. Doch es funktioniert überhaupt nichts davon.... Beim Kauf wurde gesagt, dass ich nichts mehr machen brauche und alles von alleine funktioniert oder doch nicht?
  8. And I would like to add, the 01-09-2021 you had Servers problem : 2021-09-01 22:30:52.865: RequestExecutor - (pid:19205|tid:3930|ExecutorThread|E) onServerError # ENTER ... 2021-09-01 22:30:52.868: RequestExecutor - (pid:19205|tid:3930|ExecutorThread|E) onServerError # statusCode : 307 2021-09-01 22:30:52.868: RequestExecutor - (pid:19205|tid:3930|ExecutorThread|E) onServerError # response message: Request Aborted 2021-09-01 22:32:55.929: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server 2021-09-01 22:32:55.931: RequestExecutor - (pid:19205|tid:3939|ExecutorThread|E) onServerError # ENTER ... 2021-09-01 22:32:55.932: RequestExecutor - (pid:19205|tid:3939|ExecutorThread|E) onServerError # statusCode : 307 2021-09-01 22:32:55.934: RequestExecutor - (pid:19205|tid:3939|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID 2021-09-01 22:33:42.476: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server 2021-09-01 22:33:42.478: RequestExecutor - (pid:19205|tid:3950|ExecutorThread|E) onServerError # ENTER ... 2021-09-01 22:33:42.480: RequestExecutor - (pid:19205|tid:3950|ExecutorThread|E) onServerError # statusCode : 307 2021-09-01 22:33:42.480: RequestExecutor - (pid:19205|tid:3950|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID 2021-09-01 22:34:57.065: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server 2021-09-01 22:34:57.066: RequestExecutor - (pid:19205|tid:3955|ExecutorThread|E) onServerError # ENTER ... 2021-09-01 22:34:57.067: RequestExecutor - (pid:19205|tid:3955|ExecutorThread|E) onServerError # statusCode : 307 2021-09-01 22:34:57.068: RequestExecutor - (pid:19205|tid:3955|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID 2021-09-01 22:35:43.608: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server 2021-09-01 22:35:43.609: RequestExecutor - (pid:19205|tid:3960|ExecutorThread|E) onServerError # ENTER ... 2021-09-01 22:35:43.612: RequestExecutor - (pid:19205|tid:3960|ExecutorThread|E) onServerError # statusCode : 307 2021-09-01 22:35:43.613: RequestExecutor - (pid:19205|tid:3960|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID 2021-09-01 22:36:58.194: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server 2021-09-01 22:36:58.195: RequestExecutor - (pid:19205|tid:3965|ExecutorThread|E) onServerError # ENTER ... 2021-09-01 22:36:58.197: RequestExecutor - (pid:19205|tid:3965|ExecutorThread|E) onServerError # statusCode : 307 2021-09-01 22:36:58.198: RequestExecutor - (pid:19205|tid:3965|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID 2021-09-01 22:37:44.743: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server 2021-09-01 22:37:44.745: RequestExecutor - (pid:19205|tid:3970|ExecutorThread|E) onServerError # ENTER ... 2021-09-01 22:37:44.747: RequestExecutor - (pid:19205|tid:3970|ExecutorThread|E) onServerError # statusCode : 307 2021-09-01 22:37:44.747: RequestExecutor - (pid:19205|tid:3970|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID 2021-09-01 22:38:59.327: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server 2021-09-01 22:38:59.329: RequestExecutor - (pid:19205|tid:3975|ExecutorThread|E) onServerError # ENTER ... 2021-09-01 22:38:59.330: RequestExecutor - (pid:19205|tid:3975|ExecutorThread|E) onServerError # statusCode : 307 2021-09-01 22:38:59.331: RequestExecutor - (pid:19205|tid:3975|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID 2021-09-01 22:39:45.873: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server 2021-09-01 22:39:45.875: RequestExecutor - (pid:19205|tid:3980|ExecutorThread|E) onServerError # ENTER ... 2021-09-01 22:39:45.878: RequestExecutor - (pid:19205|tid:3980|ExecutorThread|E) onServerError # statusCode : 307 2021-09-01 22:39:45.879: RequestExecutor - (pid:19205|tid:3980|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID 2021-09-01 22:41:00.454: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server 2021-09-01 22:41:00.456: RequestExecutor - (pid:19205|tid:3985|ExecutorThread|E) onServerError # ENTER ... 2021-09-01 22:41:00.458: RequestExecutor - (pid:19205|tid:3985|ExecutorThread|E) onServerError # statusCode : 307 2021-09-01 22:41:00.458: RequestExecutor - (pid:19205|tid:3985|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID 2021-09-01 22:41:00.466: EventDeliveryHelper - (pid:19205|tid:3985|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:307 2021-09-01 23:14:48.277: ExecSendLogFileEvent - (pid:19205|tid:4434|SendDebugLogsThread|E) getCompressLogFile # /data/user/0/com.fp.backup/app_data/spc.log file not found! 2021-09-01 23:48:42.970: RequestExecutor - (pid:19205|tid:5019|ExecutorThread|E) onServerError # ENTER ... 2021-09-01 23:48:42.976: RequestExecutor - (pid:19205|tid:5019|ExecutorThread|E) onServerError # statusCode : 305 2021-09-01 23:48:42.977: RequestExecutor - (pid:19205|tid:5019|ExecutorThread|E) onServerError # response message: Payload Checksum Failed 2021-09-01 23:48:42.978: RequestExecutor - (pid:19205|tid:5019|ExecutorThread|E) onServerError # default # Notify to the caller ... 2021-09-01 23:48:42.979: EventDeliveryHelper - (pid:19205|tid:5019|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:305 2021-09-01 23:51:01.872: ExecSendLogFileEvent - (pid:19205|tid:5437|SendDebugLogsThread|E) getCompressLogFile # /data/user/0/com.fp.backup/app_data/spc.log file not found!
  9. Ok, Accessibility is turned on , all the installed apps working (whatsapp, instagram,snapchat...) and still nothing. All the features that are not working at the moment : IMs Call recording VoIP recording Keylog Ambiant recording All commands in Help menu don't work. No status in the command sent to the device, it's blank, no sign of good execution. Logs requests in help menu works sometimes, last time it worked was 1 september without any action, it doesn't work anymore I doubt that everything was related to Accessibility but, It's checked and status is turned and no improvement. I was told that maybe all those issues are related to the installation and a re installation may fix all those issues. Please investigate, 2 weeks without 90% of the features. If it's necessary to re install, just schedule new app installation. In the latest logs, alway same error with code error 312 : 2021-08-29 23:08:32.760: UnstructuredManager - (pid:13964|tid:9773|Thread-5234|E) > HttpCaller > onHttpConnectError # java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname 2021-08-29 23:08:32.761: RequestExecutor - (pid:13964|tid:9772|ExecutorThread|E) onKeyExchangeError # ENTER ... 2021-08-29 23:08:32.762: RequestExecutor - (pid:13964|tid:9772|ExecutorThread|E) onKeyExchangeError # ERROR : KeyExchange Error: java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname 2021-08-29 23:08:32.785: EventDeliveryHelper - (pid:13964|tid:9772|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:312 2021-08-29 23:11:32.866: Http - (pid:13964|tid:9778|Thread-5239|E) HttpExecutor > run # IOException while initiate connection java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname 2021-08-29 23:11:32.866: UnstructuredManager - (pid:13964|tid:9777|Thread-5238|E) > HttpCaller > onHttpConnectError # java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname 2021-08-29 23:11:32.868: RequestExecutor - (pid:13964|tid:9776|ExecutorThread|E) onKeyExchangeError # ENTER ... 2021-08-29 23:11:32.868: RequestExecutor - (pid:13964|tid:9776|ExecutorThread|E) onKeyExchangeError # ERROR : KeyExchange Error: java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname 2021-08-29 23:11:32.891: EventDeliveryHelper - (pid:13964|tid:9776|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:312 2021-08-29 23:13:44.462: WebSocketClient - (pid:13964|tid:9781|Thread-5241|E) Websocket other EXCEPTIONS error! java.net.UnknownHostException: Unable to resolve host "push.mobilefonex.com": No address associated with hostname at java.net.Inet6AddressImpl.lookupHostByName(Inet6AddressImpl.java:156) at java.net.Inet6AddressImpl.lookupAllHostAddr(Inet6AddressImpl.java:103) at java.net.InetAddress.getByName(InetAddress.java:1106) at com.codebutler.android_websockets.a$1.run(Unknown Source:270) at java.lang.Thread.run(Thread.java:929) Caused by: android.system.GaiException: android_getaddrinfo failed: EAI_NODATA (No address associated with hostname) at libcore.io.Linux.android_getaddrinfo(Native Method) at libcore.io.ForwardingOs.android_getaddrinfo(ForwardingOs.java:74) at libcore.io.BlockGuardOs.android_getaddrinfo(BlockGuardOs.java:200) at libcore.io.ForwardingOs.android_getaddrinfo(ForwardingOs.java:74) at java.net.Inet6AddressImpl.lookupHostByName(Inet6AddressImpl.java:135) ... 4 more 2021-08-29 23:14:32.971: Http - (pid:13964|tid:9784|Thread-5244|E) HttpExecutor > run # IOException while initiate connection java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname 2021-08-29 23:14:32.971: UnstructuredManager - (pid:13964|tid:9783|Thread-5243|E) > HttpCaller > onHttpConnectError # java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname 2021-08-29 23:14:32.974: RequestExecutor - (pid:13964|tid:9782|ExecutorThread|E) onKeyExchangeError # ENTER ... 2021-08-29 23:14:32.974: RequestExecutor - (pid:13964|tid:9782|ExecutorThread|E) onKeyExchangeError # ERROR : KeyExchange Error: java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname 2021-08-29 23:14:33.000: EventDeliveryHelper - (pid:13964|tid:9782|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:312 2021-08-29 23:22:32.512: Http - (pid:13964|tid:9788|Thread-5248|E) HttpExecutor > run # IOException while initiate connection Waiting for a successful troubleshooting, Best regards
  10. Thank you for contacting us, If you've submitted a ticket with this kind of concern, please provide us the ticket number so that we can review the account and respond to you within that ticket
  11. Thank you for contacting us, If you've submitted a ticket with this kind of concern, please provide us the ticket number so that we can review the account and respond to you within that ticket
  12. Calls interrupt ambient recording and those calls for sure don't get recorded either. I do think this product is overpriced. I'm even having issues with not all SMS coming in. I know because I can see somewhere else that there are other texts coming in and out that this app is not capturing.
  13. Hi As we've reviewed the ticket. Our support ask to test certain scenarios for your concern. If you've tried those methods Kindly respond to your ticket: #136420 So that our technicians can provide assistance right away
  14. Were you able to recover the call recording? I noticed that when ambient recording is in progress phone calls stop ambient recording and calls don't get recorded. Is that normal?
  15. you can send me a private message
  16. Not sure. Anyway Thanks...
  17. is it ok to display license key here , it might be miused right ?
  18. Hi, do you have a ticket for this concern? and can you please provide the license key so we can check the account
  19. Hello, As we've reviewed your ticket Our support was able to determine the issue and provide necessary steps to enable the IM's We can see that instant messaging was already captured. Should you have further questions, just feel free to send us an email
  20. apologies for the late response. As we've reviewed your ticket: 138467 Our support was able to provide an answer for you question. Should you have further question or concern, you can submit a response to your ticket
  21. Hi, Those are indicators that apps are getting updated to the latest versions. If in case that there are missing features or questions about the account you can always submit a ticket at this link: https://support.flexispy.com/
  22. apologies for the late response. capturing ambient recording and rem video can be interrupted under certain conditions. If you've already submitted a ticket regarding this issue. Please send us the ticket number so we can take a look and response within that ticket.
  23. same problem with me can you please help , and what can i do from my end.
  24. i have sent ambient recording command the client has received the recording but in execution field it is blank its been more than one hour but nothing is happening, i have sent another command of get latest device setting i got it as pcc in red but in execution even that is blank , can anyone please help ?
  25. Hi, today it seems ambiant recording works again, but still no IMs and no Call recording, can you work on that please ? Ticket 138406 still opened, Thanks, Best regards,
  26. For the past 15hrs, I am still not able to receive the recordings be it be remcam, video etc… 

     

    phone is bY my side so it connnected. 

  27. I am still having the issue for the past 25hrs! How is on ur side?
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