Julian Posted January 13 Report Share Posted January 13 Hi there. Sorry about my English. I'm a learner. I'm looking for some help here cause I've not found it on official support. Target device is not connected 7 days ago. Dashboard says: check if the device is connected to the internet or powdered. However I know that the phone is connected, is online and is working correctly. It hasn't been updated or anything like that. So... I don't see why this is happening. If someone can help me I would really appreciate it. Thanks Quote Link to comment Share on other sites More sharing options...
paullyn Posted January 16 Report Share Posted January 16 I always restart the device (manually) when there are problems. If that doesn't fix it then it is usually a server problem. Quote Link to comment Share on other sites More sharing options...
yelazu Posted January 17 Report Share Posted January 17 is there a server problem at the moment? here the same device is online but not connected to the server Quote Link to comment Share on other sites More sharing options...
paullyn Posted January 17 Report Share Posted January 17 No, server working fine here. Did you try restarting the target phone manually? Quote Link to comment Share on other sites More sharing options...
yelazu Posted January 18 Report Share Posted January 18 after a restart now its working Quote Link to comment Share on other sites More sharing options...
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