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Connection problems


Julian

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Hi there.

Sorry about my English. I'm a learner.

I'm looking for some help here cause I've not found it on official support.

Target device is not connected 7 days ago. Dashboard says: check if the device is connected to the internet or powdered. However I know that the phone is connected, is online and is working correctly. It hasn't been updated or anything like that. So... I don't see why this is happening. If someone can help me I would really appreciate it. Thanks

 

 

 

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  • 2 months later...
On 2023/1/17 at AM4点15分, paullyn said:

当出现问题时,我总是(手动)重启设备。如果这不能解决问题,那么通常是服务器问题。

I rebooted the target phone, still can't connect, how to solve the server problem?

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