Portal don't capture nothing

[geppy33]

Hello, from today on the portal no keyloggers, no SMS, no app screenshots, and for a while not even call recordings and no ambient are captured anymore. The phone has a good internet connection and on the portal it says it connects, but it doesn't display anything anymore. What is the problem?

[geppy33]

Ticket #213451

[geppy33]

fixed for now.

turned off the phone and it seems to work

[geppy33]

update

 it started again not capture anything

 this software suddenly goes crazy

[baktus22]

I have a similar problem for the last 3 or 4 days. After restart it works and at home it where there is a good wifi everthing captured but when the target leaves outside there is a problem with syncing, it doesnt sync at time or even not at all. Data is not captured and when it does, its uploading it after a very long time. Something is wrong here

[baktus22]

Now its not syncing for 25 minutes, like its stuck somehow, and there is a good net connection. 

[baktus22]

Synced now but except location no data uploaded even though i sent ambient rec commands

[geppy33]

29 minutes ago, baktus22 said:

I have a similar problem for the last 3 or 4 days. After restart it works and at home it where there is a good wifi everthing captured but when the target leaves outside there is a problem with syncing, it doesnt sync at time or even not at all. Data is not captured and when it does, its uploading it after a very long time. Something is wrong here

same thing to me too. with wifi it seems that something capture. but if I disable the wifi it connects as if it has captured an event but on the portal it does not display anything. the connection is still good.

[geppy33]

could it be the sim network limiting software?

[baktus22]

No i dont so. It seems like a server problem

[geppy33]

it's strange.

I don't understand why with WiFi it works and with mobile internet don't work.

there are different network operators.

if it was a server problem it didn't even work with the wifi

[baktus22]

Now the target entered home and all of a sudden when it connects to the wifi all data uploaded.....

[geppy33]

see it's not a server problem.

change the connection and everything works.

but something strange happened to the application and to the phones all of a sudden

[baktus22]

Agree, its very strange that when it connects to the net its not working properly, if at all. And nothing changed with regard to the cellular supplier etc. All of a sudden for the last 4 days its not working when connecting to the net, that is a fact. Why? I really cant figure out, maybe if someone from flexispy team will read this and will have the answer. Dakota??

[baktus22]

1 hour ago, geppy33 said:

could it be the sim network limiting software?

Where i live there is no such thing

[geppy33]

let's hope so. I sent a ticket to support but no one responds. if i can i want to try putting a vpn on the target phone to see if it works without wifi

[geppy33]

4 minutes ago, baktus22 said:

Dove vivo io non esiste una cosa del genere

in Italy there are network operators (for example vodafone mobile) that limit access to some websites and perhaps they could also limit the use of the software

[baktus22]

58 minutes ago, geppy33 said:

in Italy there are network operators (for example vodafone mobile) that limit access to some websites and perhaps they could also limit the use of the software

Well i am not frim italy. This must be something else that affect the connection. I really like to know if anyone else facing the same problem

[geppy33]

it would also be time for them to release a new updated version of the software. the last one dates back to October 2021

[baktus22]

Still  there is a problem with the software. Syncing is irregular  sometimes yes and someyimes not, and the internet connection is good. Will someone please check what is wrong?

[baktus22]

I am gettingbfrustrated, even restarts cant make it sync properly...

[geppy33]

I think maybe you should uninstall and then reinstall the software

[geppy33]

17 hours ago, baktus22 said:

I am gettingbfrustrated, even restarts cant make it sync properly...

if it can be useful as information, I managed to install a vpn on the phone and it seems that today the app works fine even without wifi. for now, if it continues to go well, I'll keep it like this, but if it gets worse, I'll definitely reinstall the app

[Sensaura]

Please try to activate the high-performance mode in the target phone. Battery optimizers and power saving modes prevent syncing.