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Call recording not working


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We check on your account and the ticket ID. 
You can always try to change the audio source of your call recording. 

And instruction was also provided by our support. 

If you've tried to set some changes and needs further assistance. 

Please let us know

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There was an outgoing phone call today that lasted over an hour  and there is no recording because another phone call was answered.  What happens to the phone call?  Why is there no recording for either of those 2 calls?

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