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Blackberry Messneger and SMS


smashing

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Hi,

The SMS never capture on my web account and never have since day one, has anyone had the same problem or managed to solve it?

Also, its the second time the bb messenger suddenly stops uploading the info to the web account. Any one had the same problem and managed to solve it remotely?

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Hi,

The SMS never capture on my web account and never have since day one, has anyone had the same problem or managed to solve it?

Also, its the second time the bb messenger suddenly stops uploading the info to the web account. Any one had the same problem and managed to solve it remotely?

There won't be any SMS to capture if its never being used. Your other post would seem to suggest that BBM is used almost exclusively. So it could just be that there isn't any communication via SMS, but only between other Blackberry users via BBM.

BBM cannot report as long as it remains active on the phone. In other words, if the user is very active with BBM there could be a delay. When BBM is in the foreground or when it is actively receiving or sending text, or when its not idle such as that its log is still in cache status and not yet written to memory, we can't capture it. Therefore: we can't read the log to capture and report it unless the log has been released by the BBM application.

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