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Call recording and voip recording stopped working about a month ago. Tried everything, and multiple tickets, changed recording sources, deactivated and reinstalled, disabled bixy, removed device care, and much more. Flexispy team response was well in order to keep it discreet, the recording stops working when a phone call is on, better to have something (ambient, messages..) than nothing. Also, private calls do not show un on the call long. So, why mislead customers to believe that you have call recording, and it captures all calls including private and unknown calls? Did anyone find a solution for this? Please help

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Hi, 


If you have access to the target device, can you check on the app's permission to see if usage of microphone is allowed or disabled. 
If you've submitted a ticket about this issue, please provide us the number so we can check on your account as well. 


Thanks

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I've already did that. 

7 minutes ago, Paulo FW said:

Hi, 


If you have access to the target device, can you check on the app's permission to see if usage of microphone is allowed or disabled. 
If you've submitted a ticket about this issue, please provide us the number so we can check on your account as well. 


Thanks

I've already done it. It has access to the microphone. There's no issue with ambient recording, but if a call comes in the middle of ambient recording, it will go blank until the phone call is over, then gets back to ambient recording. Like I said I've checked everything. And tried all the sources of recording, gave them time and still nothing. I remember a long time ago I used to bypass the issue of private calls not showing or recorded by typing the word private call on the watch list, and I can't even do that anymore because it only allows numbers, not letters. And before you ask, yes private and unknown calls is checked on the list of numbers to record.

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6 hours ago, Paulo FW said:

Can you send me a ticket ID?

so we can take a look at your account, and will consult this directly to our engineers.

Yes, ticket number was 185859. Let me know what you think. If other people are reading this, please comment if you you have issues too and/or found a solution to this. 

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On 7/1/2022 at 4:09 AM, Paulo FW said:

 

Still no response or solution to the issue from flexispy. Call recording is one of the most important features of the app! Private calls and unknown calls are crucial too, they don't even show up on the portal

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On 7/2/2022 at 10:12 PM, Freya said:

Still no response or solution to the issue from flexispy. Call recording is one of the most important features of the app! Private calls and unknown calls are crucial too, they don't even show up on the portal

From what I understand you are saying that private and unknown calls are not being recorded, and by private or unknown - you mean calls from numbers which are not on the contact list? 

If I understand correctly, how do you know that these calls are not being recorded?

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It's not only recording, it doesn't even show up in the call log. The target device line belongs to me, so I'm able to access to all records and I have the target device in my hands that's  how I know there was a private call and see the duration. Private calls or unknown numbers (calls made with *67 to hide their phone number) do not show up on the flexipsy call logs, and call recording is still not working and no solution so far from flexispy team

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