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Having trouble understanding why Samsung Moment on Sprint network not connecting to internet for data transfer. Followed instructions for installation and configured in target phone flawlessly. Status in website says active and sent SMS configuration messages with positive return SMS results. Did I miss a step at the end of the installation, as all appropriate boxes appeared to be check marked or could it possibly have something to do with the CDMA network. Any help would be appreciated as this app is dead in the water without more understanding. Just to clarify, the immediate concern is the website saying the device is not yet connected, nor has it ever connected.......Thanks in advance.

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Having trouble understanding why Samsung Moment on Sprint network not connecting to internet for data transfer. Followed instructions for installation and configured in target phone flawlessly. Status in website says active and sent SMS configuration messages with positive return SMS results. Did I miss a step at the end of the installation, as all appropriate boxes appeared to be check marked or could it possibly have something to do with the CDMA network. Any help would be appreciated as this app is dead in the water without more understanding. Just to clarify, the immediate concern is the website saying the device is not yet connected, nor has it ever connected.......Thanks in advance.

First of all please check the internet settings on the TARGET phone to make sure they are correct and that the internet is working. Also make sure that capturing is started and then wait for the allotted time to see if the data is sent.

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First of all please check the internet settings on the TARGET phone to make sure they are correct and that the internet is working. Also make sure that capturing is started and then wait for the allotted time to see if the data is sent.

Thanks Ian for the possible fixes, unfortunately all were unsuccessful. Was looking into tethering when Lookout Mobile Security destroyed the download. Noticed on other posts that users have been experiencing the same issues, would suggest you I.T. people get your s*#t together before this starts causing a whole lot of grief for users down on the home-front. Seems to be a great program but not worth time and money spent if it's not stealth, good luck.

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Thanks Ian for the possible fixes, unfortunately all were unsuccessful. Was looking into tethering when Lookout Mobile Security destroyed the download. Noticed on other posts that users have been experiencing the same issues, would suggest you I.T. people get your s*#t together before this starts causing a whole lot of grief for users down on the home-front. Seems to be a great program but not worth time and money spent if it's not stealth, good luck.

It has been stated many times that you are using the FREE Community Edition, which is also the first version we have made available. You haven't spent any money on it yet, and all of the feedback we receive from its use goes into R&D for the next commercial version of the program. In this case, getting our "s*#t" together is part of this free offering, which most companies never do. If you have feedback we value it highly, but please review the current status before making statements like this. Its not a beta, but the whole point of FACE is to give you something absolutely free which we believe serves a useful purpose to many, while receiving greater R&D for the commercial version than our Testing department can do alone.

As for the problems connecting, you haven't provided a detailed enough description. I recommend you log into our Support Center at http://support.flexispy.com and submit a ticket to our Support department. Give specifics about your Target model, Android OS version, network providing service (and whether its CDMA or GSM), and step by step account of what is actually happening that is causing a problem. Also, make sure to let them know if you ever did receive successful activation after initially installing. If its not activated then it won't work (you may want to double check this on the Target itself).

All of that being said, I assume there is some kind of problem on the specific Samsung Moment device, as sever users have reported similar issues when using this device. Generally, we don't hear too many problems coming out of this software, so we are now in the process of taking a look at the Samsung Moment for unique issues. Because of this we may not have an immediate solution for your case, but please do submit a Ticket so we can log the case officially. Every reported issue we receive helps us to improve the product for the upcoming commercial release, which will include more professional features and hopefully resolutions to problems we find with the FACE version. If it doesn't get reported, we can't research it.

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