Call recording issue

[Iverson03]

My call recording was working perfectly fine until yesterday. Now I can not hear anything from new calls. I see the call was recorded, but no sound

[Paulo FW]

Hello, 


thank you for contacting us. 

If you have already submitted a ticket regarding this issue, 
Please send us the ticket number so we can take a look at your account and reply to you within that ticket

[concrete5522]

april 2021 i used flexispy installation service to install the app on a galaxy A70 and call recording worked maybe 1 week then no sound. a few days ago i had them install on a new phone and it has already stopped working. i bet this is happening alot

[a52s]

i have a same problem..recorded but no sound since im installing flexispy..

[Paulo FW]

We can always try to send a command to the target device to change the audio source. 
On call recordings tab, click on the tool button and try to set changes on the audio source. 

Once the command was sent, give it at least a couple of minutes and try to make a call or wait for a call to test the compatibility of that option on your target device. 

But for further assistance, you can send me a message or post your ticket ID related to concern, so we can take a look at your account. 

[a52s]

thanks, I'll try it later in the next few days

[a52s]

already trying all audio resource and and still no sounds..