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Call recording issue


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  • 7 months later...

We can always try to send a command to the target device to change the audio source. 
On call recordings tab, click on the tool button and try to set changes on the audio source. 

Once the command was sent, give it at least a couple of minutes and try to make a call or wait for a call to test the compatibility of that option on your target device. 

But for further assistance, you can send me a message or post your ticket ID related to concern, so we can take a look at your account. 

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