MMM Posted July 8, 2010 Report Share Posted July 8, 2010 Hello, The ticket system is useful but if you add reviewing system to the tickets, customer can rate their tickets after your support team replay them, this will improve your support. Regards... M. Link to comment Share on other sites More sharing options...
Guest Ian Posted July 10, 2010 Report Share Posted July 10, 2010 Hello, The ticket system is useful but if you add reviewing system to the tickets, customer can rate their tickets after your support team replay them, this will improve your support. Regards... M. Thanks for the suggestion. We currently do allow customers to rate their Livechat sessions that they have with us. Link to comment Share on other sites More sharing options...
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