MMM Posted July 8, 2010 Posted July 8, 2010 Hello, The ticket system is useful but if you add reviewing system to the tickets, customer can rate their tickets after your support team replay them, this will improve your support. Regards... M.
Guest Ian Posted July 10, 2010 Posted July 10, 2010 Hello, The ticket system is useful but if you add reviewing system to the tickets, customer can rate their tickets after your support team replay them, this will improve your support. Regards... M. Thanks for the suggestion. We currently do allow customers to rate their Livechat sessions that they have with us.
Recommended Posts