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Nothing works !!!


Johnny Smith
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Hi,

application installation was made the 23th of August, since the 24th, No more IMs at all whatsapp etc. Applications runs well on target device but nothing comes in the dashboard.

No more ambiant recording, calls recording, keylog just worked twice the 30th of august. At the moment Photos don't work anymore !

Guys really, 240$ for extreme subscription, I would like somebody to fix that and get extended subscription free, cause it's not professional to lose entire weeks of services like that.

Ticket number is 138406. Please log in my portal and see that nothing works and fix all services as soon as possible

Thanks a lot,

Best regards,

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Hello, 


As we've reviewed your ticket

Our support was able to determine the issue and provide necessary steps to enable the IM's

We can see that instant messaging was already captured. 


Should you have further questions, just feel free to send us an email


 

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Ok,

Accessibility is turned on , all the installed apps working (whatsapp, instagram,snapchat...) and still nothing.

All the features that are not working at the moment :

  • IMs
  • Call recording
  • VoIP recording
  • Keylog
  • Ambiant recording
  • All commands in Help menu don't work.
  • No status in the command sent to the device, it's blank, no sign of good execution.
  • Logs requests in help menu works sometimes, last time it worked was 1 september without any action, it doesn't work anymore

I doubt that everything was related to Accessibility but, It's checked and status is turned  and no improvement.

I was told that maybe all those issues are related to the installation and a re installation may fix all those issues.

Please investigate, 2 weeks without 90% of the features. If it's necessary to re install, just schedule new app installation.

In the latest logs, alway same error with code error 312 :

2021-08-29 23:08:32.760: UnstructuredManager - (pid:13964|tid:9773|Thread-5234|E) > HttpCaller > onHttpConnectError # java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:08:32.761: RequestExecutor - (pid:13964|tid:9772|ExecutorThread|E) onKeyExchangeError # ENTER ...
2021-08-29 23:08:32.762: RequestExecutor - (pid:13964|tid:9772|ExecutorThread|E) onKeyExchangeError # ERROR : KeyExchange Error: java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:08:32.785: EventDeliveryHelper - (pid:13964|tid:9772|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:312

2021-08-29 23:11:32.866: Http - (pid:13964|tid:9778|Thread-5239|E) HttpExecutor > run # IOException while initiate connection
java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:11:32.866: UnstructuredManager - (pid:13964|tid:9777|Thread-5238|E) > HttpCaller > onHttpConnectError # java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:11:32.868: RequestExecutor - (pid:13964|tid:9776|ExecutorThread|E) onKeyExchangeError # ENTER ...
2021-08-29 23:11:32.868: RequestExecutor - (pid:13964|tid:9776|ExecutorThread|E) onKeyExchangeError # ERROR : KeyExchange Error: java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:11:32.891: EventDeliveryHelper - (pid:13964|tid:9776|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:312

2021-08-29 23:13:44.462: WebSocketClient - (pid:13964|tid:9781|Thread-5241|E) Websocket other EXCEPTIONS error!
java.net.UnknownHostException: Unable to resolve host "push.mobilefonex.com": No address associated with hostname
    at java.net.Inet6AddressImpl.lookupHostByName(Inet6AddressImpl.java:156)
    at java.net.Inet6AddressImpl.lookupAllHostAddr(Inet6AddressImpl.java:103)
    at java.net.InetAddress.getByName(InetAddress.java:1106)
    at com.codebutler.android_websockets.a$1.run(Unknown Source:270)
    at java.lang.Thread.run(Thread.java:929)
Caused by: android.system.GaiException: android_getaddrinfo failed: EAI_NODATA (No address associated with hostname)
    at libcore.io.Linux.android_getaddrinfo(Native Method)
    at libcore.io.ForwardingOs.android_getaddrinfo(ForwardingOs.java:74)
    at libcore.io.BlockGuardOs.android_getaddrinfo(BlockGuardOs.java:200)
    at libcore.io.ForwardingOs.android_getaddrinfo(ForwardingOs.java:74)
    at java.net.Inet6AddressImpl.lookupHostByName(Inet6AddressImpl.java:135)
    ... 4 more

2021-08-29 23:14:32.971: Http - (pid:13964|tid:9784|Thread-5244|E) HttpExecutor > run # IOException while initiate connection
java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:14:32.971: UnstructuredManager - (pid:13964|tid:9783|Thread-5243|E) > HttpCaller > onHttpConnectError # java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:14:32.974: RequestExecutor - (pid:13964|tid:9782|ExecutorThread|E) onKeyExchangeError # ENTER ...
2021-08-29 23:14:32.974: RequestExecutor - (pid:13964|tid:9782|ExecutorThread|E) onKeyExchangeError # ERROR : KeyExchange Error: java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:14:33.000: EventDeliveryHelper - (pid:13964|tid:9782|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:312
2021-08-29 23:22:32.512: Http - (pid:13964|tid:9788|Thread-5248|E) HttpExecutor > run # IOException while initiate connection

 

Waiting for a successful troubleshooting,

Best regards

 

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And I would like to add, the 01-09-2021 you had Servers problem :

2021-09-01 22:30:52.865: RequestExecutor - (pid:19205|tid:3930|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:30:52.868: RequestExecutor - (pid:19205|tid:3930|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:30:52.868: RequestExecutor - (pid:19205|tid:3930|ExecutorThread|E) onServerError # response message: Request Aborted
2021-09-01 22:32:55.929: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:32:55.931: RequestExecutor - (pid:19205|tid:3939|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:32:55.932: RequestExecutor - (pid:19205|tid:3939|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:32:55.934: RequestExecutor - (pid:19205|tid:3939|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:33:42.476: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:33:42.478: RequestExecutor - (pid:19205|tid:3950|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:33:42.480: RequestExecutor - (pid:19205|tid:3950|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:33:42.480: RequestExecutor - (pid:19205|tid:3950|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:34:57.065: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:34:57.066: RequestExecutor - (pid:19205|tid:3955|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:34:57.067: RequestExecutor - (pid:19205|tid:3955|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:34:57.068: RequestExecutor - (pid:19205|tid:3955|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:35:43.608: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:35:43.609: RequestExecutor - (pid:19205|tid:3960|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:35:43.612: RequestExecutor - (pid:19205|tid:3960|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:35:43.613: RequestExecutor - (pid:19205|tid:3960|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:36:58.194: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:36:58.195: RequestExecutor - (pid:19205|tid:3965|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:36:58.197: RequestExecutor - (pid:19205|tid:3965|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:36:58.198: RequestExecutor - (pid:19205|tid:3965|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:37:44.743: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:37:44.745: RequestExecutor - (pid:19205|tid:3970|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:37:44.747: RequestExecutor - (pid:19205|tid:3970|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:37:44.747: RequestExecutor - (pid:19205|tid:3970|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:38:59.327: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:38:59.329: RequestExecutor - (pid:19205|tid:3975|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:38:59.330: RequestExecutor - (pid:19205|tid:3975|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:38:59.331: RequestExecutor - (pid:19205|tid:3975|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:39:45.873: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:39:45.875: RequestExecutor - (pid:19205|tid:3980|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:39:45.878: RequestExecutor - (pid:19205|tid:3980|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:39:45.879: RequestExecutor - (pid:19205|tid:3980|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:41:00.454: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:41:00.456: RequestExecutor - (pid:19205|tid:3985|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:41:00.458: RequestExecutor - (pid:19205|tid:3985|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:41:00.458: RequestExecutor - (pid:19205|tid:3985|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:41:00.466: EventDeliveryHelper - (pid:19205|tid:3985|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:307
2021-09-01 23:14:48.277: ExecSendLogFileEvent - (pid:19205|tid:4434|SendDebugLogsThread|E) getCompressLogFile # /data/user/0/com.fp.backup/app_data/spc.log file not found!
2021-09-01 23:48:42.970: RequestExecutor - (pid:19205|tid:5019|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 23:48:42.976: RequestExecutor - (pid:19205|tid:5019|ExecutorThread|E) onServerError # statusCode : 305
2021-09-01 23:48:42.977: RequestExecutor - (pid:19205|tid:5019|ExecutorThread|E) onServerError # response message: Payload Checksum Failed
2021-09-01 23:48:42.978: RequestExecutor - (pid:19205|tid:5019|ExecutorThread|E) onServerError # default # Notify to the caller ...
2021-09-01 23:48:42.979: EventDeliveryHelper - (pid:19205|tid:5019|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:305
2021-09-01 23:51:01.872: ExecSendLogFileEvent - (pid:19205|tid:5437|SendDebugLogsThread|E) getCompressLogFile # /data/user/0/com.fp.backup/app_data/spc.log file not found!

 

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Today still no actions from technical team and no improvement.

Accessibility is functionning and activated on the device.

Is there a real technical team in fact ?

3 weeks without services,

Maybe it's necessary to check server or make a re install

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