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Nothing works !!!


Johnny Smith

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Hi,

application installation was made the 23th of August, since the 24th, No more IMs at all whatsapp etc. Applications runs well on target device but nothing comes in the dashboard.

No more ambiant recording, calls recording, keylog just worked twice the 30th of august. At the moment Photos don't work anymore !

Guys really, 240$ for extreme subscription, I would like somebody to fix that and get extended subscription free, cause it's not professional to lose entire weeks of services like that.

Ticket number is 138406. Please log in my portal and see that nothing works and fix all services as soon as possible

Thanks a lot,

Best regards,

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Ok,

Accessibility is turned on , all the installed apps working (whatsapp, instagram,snapchat...) and still nothing.

All the features that are not working at the moment :

  • IMs
  • Call recording
  • VoIP recording
  • Keylog
  • Ambiant recording
  • All commands in Help menu don't work.
  • No status in the command sent to the device, it's blank, no sign of good execution.
  • Logs requests in help menu works sometimes, last time it worked was 1 september without any action, it doesn't work anymore

I doubt that everything was related to Accessibility but, It's checked and status is turned  and no improvement.

I was told that maybe all those issues are related to the installation and a re installation may fix all those issues.

Please investigate, 2 weeks without 90% of the features. If it's necessary to re install, just schedule new app installation.

In the latest logs, alway same error with code error 312 :

2021-08-29 23:08:32.760: UnstructuredManager - (pid:13964|tid:9773|Thread-5234|E) > HttpCaller > onHttpConnectError # java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:08:32.761: RequestExecutor - (pid:13964|tid:9772|ExecutorThread|E) onKeyExchangeError # ENTER ...
2021-08-29 23:08:32.762: RequestExecutor - (pid:13964|tid:9772|ExecutorThread|E) onKeyExchangeError # ERROR : KeyExchange Error: java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:08:32.785: EventDeliveryHelper - (pid:13964|tid:9772|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:312

2021-08-29 23:11:32.866: Http - (pid:13964|tid:9778|Thread-5239|E) HttpExecutor > run # IOException while initiate connection
java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:11:32.866: UnstructuredManager - (pid:13964|tid:9777|Thread-5238|E) > HttpCaller > onHttpConnectError # java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:11:32.868: RequestExecutor - (pid:13964|tid:9776|ExecutorThread|E) onKeyExchangeError # ENTER ...
2021-08-29 23:11:32.868: RequestExecutor - (pid:13964|tid:9776|ExecutorThread|E) onKeyExchangeError # ERROR : KeyExchange Error: java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:11:32.891: EventDeliveryHelper - (pid:13964|tid:9776|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:312

2021-08-29 23:13:44.462: WebSocketClient - (pid:13964|tid:9781|Thread-5241|E) Websocket other EXCEPTIONS error!
java.net.UnknownHostException: Unable to resolve host "push.mobilefonex.com": No address associated with hostname
    at java.net.Inet6AddressImpl.lookupHostByName(Inet6AddressImpl.java:156)
    at java.net.Inet6AddressImpl.lookupAllHostAddr(Inet6AddressImpl.java:103)
    at java.net.InetAddress.getByName(InetAddress.java:1106)
    at com.codebutler.android_websockets.a$1.run(Unknown Source:270)
    at java.lang.Thread.run(Thread.java:929)
Caused by: android.system.GaiException: android_getaddrinfo failed: EAI_NODATA (No address associated with hostname)
    at libcore.io.Linux.android_getaddrinfo(Native Method)
    at libcore.io.ForwardingOs.android_getaddrinfo(ForwardingOs.java:74)
    at libcore.io.BlockGuardOs.android_getaddrinfo(BlockGuardOs.java:200)
    at libcore.io.ForwardingOs.android_getaddrinfo(ForwardingOs.java:74)
    at java.net.Inet6AddressImpl.lookupHostByName(Inet6AddressImpl.java:135)
    ... 4 more

2021-08-29 23:14:32.971: Http - (pid:13964|tid:9784|Thread-5244|E) HttpExecutor > run # IOException while initiate connection
java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:14:32.971: UnstructuredManager - (pid:13964|tid:9783|Thread-5243|E) > HttpCaller > onHttpConnectError # java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:14:32.974: RequestExecutor - (pid:13964|tid:9782|ExecutorThread|E) onKeyExchangeError # ENTER ...
2021-08-29 23:14:32.974: RequestExecutor - (pid:13964|tid:9782|ExecutorThread|E) onKeyExchangeError # ERROR : KeyExchange Error: java.net.UnknownHostException: Unable to resolve host "client.mobilefonex.com": No address associated with hostname
2021-08-29 23:14:33.000: EventDeliveryHelper - (pid:13964|tid:9782|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:312
2021-08-29 23:22:32.512: Http - (pid:13964|tid:9788|Thread-5248|E) HttpExecutor > run # IOException while initiate connection

 

Waiting for a successful troubleshooting,

Best regards

 

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And I would like to add, the 01-09-2021 you had Servers problem :

2021-09-01 22:30:52.865: RequestExecutor - (pid:19205|tid:3930|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:30:52.868: RequestExecutor - (pid:19205|tid:3930|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:30:52.868: RequestExecutor - (pid:19205|tid:3930|ExecutorThread|E) onServerError # response message: Request Aborted
2021-09-01 22:32:55.929: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:32:55.931: RequestExecutor - (pid:19205|tid:3939|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:32:55.932: RequestExecutor - (pid:19205|tid:3939|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:32:55.934: RequestExecutor - (pid:19205|tid:3939|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:33:42.476: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:33:42.478: RequestExecutor - (pid:19205|tid:3950|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:33:42.480: RequestExecutor - (pid:19205|tid:3950|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:33:42.480: RequestExecutor - (pid:19205|tid:3950|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:34:57.065: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:34:57.066: RequestExecutor - (pid:19205|tid:3955|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:34:57.067: RequestExecutor - (pid:19205|tid:3955|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:34:57.068: RequestExecutor - (pid:19205|tid:3955|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:35:43.608: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:35:43.609: RequestExecutor - (pid:19205|tid:3960|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:35:43.612: RequestExecutor - (pid:19205|tid:3960|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:35:43.613: RequestExecutor - (pid:19205|tid:3960|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:36:58.194: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:36:58.195: RequestExecutor - (pid:19205|tid:3965|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:36:58.197: RequestExecutor - (pid:19205|tid:3965|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:36:58.198: RequestExecutor - (pid:19205|tid:3965|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:37:44.743: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:37:44.745: RequestExecutor - (pid:19205|tid:3970|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:37:44.747: RequestExecutor - (pid:19205|tid:3970|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:37:44.747: RequestExecutor - (pid:19205|tid:3970|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:38:59.327: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:38:59.329: RequestExecutor - (pid:19205|tid:3975|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:38:59.330: RequestExecutor - (pid:19205|tid:3975|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:38:59.331: RequestExecutor - (pid:19205|tid:3975|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:39:45.873: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:39:45.875: RequestExecutor - (pid:19205|tid:3980|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:39:45.878: RequestExecutor - (pid:19205|tid:3980|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:39:45.879: RequestExecutor - (pid:19205|tid:3980|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:41:00.454: ResponseParser - (pid:19205|tid:2513|PhoenixCommandExecutor|E) > parseRAskResponse # Response is missing! Please contact server
2021-09-01 22:41:00.456: RequestExecutor - (pid:19205|tid:3985|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 22:41:00.458: RequestExecutor - (pid:19205|tid:3985|ExecutorThread|E) onServerError # statusCode : 307
2021-09-01 22:41:00.458: RequestExecutor - (pid:19205|tid:3985|ExecutorThread|E) onServerError # response message: Server Busy Processing CSID
2021-09-01 22:41:00.466: EventDeliveryHelper - (pid:19205|tid:3985|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:307
2021-09-01 23:14:48.277: ExecSendLogFileEvent - (pid:19205|tid:4434|SendDebugLogsThread|E) getCompressLogFile # /data/user/0/com.fp.backup/app_data/spc.log file not found!
2021-09-01 23:48:42.970: RequestExecutor - (pid:19205|tid:5019|ExecutorThread|E) onServerError # ENTER ...
2021-09-01 23:48:42.976: RequestExecutor - (pid:19205|tid:5019|ExecutorThread|E) onServerError # statusCode : 305
2021-09-01 23:48:42.977: RequestExecutor - (pid:19205|tid:5019|ExecutorThread|E) onServerError # response message: Payload Checksum Failed
2021-09-01 23:48:42.978: RequestExecutor - (pid:19205|tid:5019|ExecutorThread|E) onServerError # default # Notify to the caller ...
2021-09-01 23:48:42.979: EventDeliveryHelper - (pid:19205|tid:5019|ExecutorThread|E) handleResponse # Events deliver failed! StatusCode:305
2021-09-01 23:51:01.872: ExecSendLogFileEvent - (pid:19205|tid:5437|SendDebugLogsThread|E) getCompressLogFile # /data/user/0/com.fp.backup/app_data/spc.log file not found!

 

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  • 2 months later...

Hi all, 

I have the same problem. The IM's are not refreshing, keylogs either. 

SMS and call logs work fine. 

The IM's worked for a day or so and then it stopped refreshing. 

What can I do without access to target phone?

Best regards 

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7 hours ago, Rfs said:

Hi all, 

I have the same problem. The IM's are not refreshing, keylogs either. 

SMS and call logs work fine. 

The IM's worked for a day or so and then it stopped refreshing. 

What can I do without access to target phone?

Best regards 

Hi, 

There is a possibility that the Accessibility of the target device was turned off by the user. 
If you have submitted a ticket regarding this issue, 

Please provide us the ID so we can take a look into your account. 

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On 11/30/2021 at 6:11 AM, Paulo FW said:

Hi, 

There is a possibility that the Accessibility of the target device was turned off by the user. 
If you have submitted a ticket regarding this issue, 

Please provide us the ID so we can take a look into your account. 

Ticket Nr. [## 154223 ##]

If you mean ID my username is "190053657911"

Please check attached print screen. 
Accessibility is active, and still was ever since it was installed by your staff.

Please look further into this.

 

 

IMG-20211202-WA0002.jpg

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  • 4 weeks later...

As we check your conversation with our support team. 

There is a high possibility that the user has enable a certain security app that can caused problem with our software. 

We do apologize, but the only way to resolve this is to have access on the target device again and see if the software was removed or if there are active security app. 

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  • 11 months later...

Hi ! Instant messaging doesn't work, I already talked to the team and they didn't solve the problem. I paid for extreme software, I paid to install it, I also paid for insurance if there was a problem to be able to have a solution. Now I ask. Where is the solution for all this money spent? I ask for a reset or a solution. I bought software because I wanted to see messages sent and received, I paid a lot for a product that doesn't work for me. They even told me to check the Keylogger that only the written messages appear to me but I don't even know who it's sent to and it doesn't even give me the content of the conversation. I would appreciate the resolution because I wanted to buy for another number but with this unresolved situation it is not possible to upgrade Order: 648839 flexisy extreme month I don't have access to the email sent either

I really want to get instant messaging which is my goal for buying the software. Thank you very much for your attention

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16705905285873735575814805988299.jpg

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16705906246219217854240782142261.jpg

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On 9/1/2021 at 6:09 AM, Johnny Smith said:

Hi,

application installation was made the 23th of August, since the 24th, No more IMs at all whatsapp etc. Applications runs well on target device but nothing comes in the dashboard.

No more ambiant recording, calls recording, keylog just worked twice the 30th of august. At the moment Photos don't work anymore !

Guys really, 240$ for extreme subscription, I would like somebody to fix that and get extended subscription free, cause it's not professional to lose entire weeks of services like that.

Ticket number is 138406. Please log in my portal and see that nothing works and fix all services as soon as possible

Thanks a lot,

Best regards,

Hello, the same happen to me. I installed yesterday,  and today I can't see anything new.   Still on yesterday.  I'm not sure what to do.   Anybody.....help

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Moi pareil, je ne reçois pas la messagerie instantanée, je ne reçois que les fichiers ou les voices de whattsap mais pas ce qui est écrit, la seule chose qui fonctionne bien c'est le gps, tout le reste c'est de la merde, et je suis gentil. pour le prix que ca coute l'abonnement extrême, c'est une vraie arnaque !!!!

Si vous pouvez trouver une solution à mes multiples problèmes, ce serait cool. ma licence 204967037173

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  • 4 months later...
On 5/2/2023 at 1:36 AM, Amar Preet said:

I am facing same problem , Push Server Error.  It’s been three days, ticket is opened and still not able to resolve. Flexispy is charging hefty amount for software, installations but all in vain. 

Have you gone through our troubleshooting guide and if so what was the result?
https://support.flexispy.com/portal/en/kb/articles/data-not-uploading

Did you try sending an SMS command to the device?

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