vito_pellenito Posted May 27, 2021 Report Share Posted May 27, 2021 Hello, I already created a ticket 121599 But the proposal i've got didn't help. I have a rooted samsung S9 bought from flexispy with preinstalled flexispy, and also have a license was also working all fine so far until today morning since today morning i have on the dashboard client status: not currently connected proposal was: Use the Send Immediate command, to force the connection coming from the target device. To send the command, go to Help > Device Settings > Device Controls > Send Immediate and tap Send Immediate button. did it, but nothing helped. The device has internet connection and it's working fine. Should I maybe reboot it? thanks a lot for any help Best, vito PS: It also has some pending commands right now (sinse it stopped being connected to the server) like: Category Command Arguments Troubleshooting Get Latest Product Settings Device Controls Send immediate Device Controls Show/Hide client VoIP Call Recording Hangouts: Enable VoIP Call Recording LINE: Enable VoIP Call Recording WhatsApp: Enable VoIP Call Recording Viber: Enable VoIP Call Recording Facebook: Enable VoIP Call Recording Skype: Enable IM Hike Messenger: Enable IM Instagram: Enable IM QQ Messenger: Enable IM Tinder: Enable IM Telegram: Enable IM KIK Messenger: Enable IM Hangout: Enable IM WeChat: Enable IM Viber: Enable IM Skype: Enable IM Facebook: Enable IM LINE: Enable IM WhatsApp: Enable AppScreenshot: Enable VoIPCallRecording: Enable Key: Enable NetworkConnection: Enable Password: Enable VoIP: Enable Calendar: Enable Browser URL: Enable Application Life Cycle: Disable Video File: Enable Audio File: Enable Image File: Enable Wallpaper: Enable IM: Enable Contact: Enable MMS: Enable EMail: Enable Call: Enable SMS: Enable Device Controls Show/Hide client Delivery Method: Any available Maximum Event Count: 1 Delivery Timer: 1 Quote Link to comment Share on other sites More sharing options...
Greg Dill Posted May 27, 2021 Report Share Posted May 27, 2021 My daughter's s9 is doing the same thing. It stopped yesterday as the battery died about 6pm and hasn't reconnected since. I created a ticket but haven't heard anything yet. Hopefully Dakota will be able to help. Good luck Quote Link to comment Share on other sites More sharing options...
vito_pellenito Posted May 27, 2021 Author Report Share Posted May 27, 2021 Hi Greg I sent an SMS command (Send Immediate (An, iOS, BB, Sym) <*#64><License code><D> )today during my son was in the school (he had his mobile with him) and it didn't help. Then, half a hour ago, I rebooted his device and it started to get data on the dashboard. But on the dashboard, it still shows "not connected" Try to reboot her device BR Quote Link to comment Share on other sites More sharing options...
vito_pellenito Posted May 27, 2021 Author Report Share Posted May 27, 2021 correction, now it's showing "connected", hope this will stay now Quote Link to comment Share on other sites More sharing options...
Greg Dill Posted May 27, 2021 Report Share Posted May 27, 2021 Glad your's is working hopefully mine will at some point. Quote Link to comment Share on other sites More sharing options...
Dakota Posted May 31, 2021 Report Share Posted May 31, 2021 @vito_pellenito glad to hear everything is working again. @Greg Dill has your daughter's s9 reconnected? Quote Link to comment Share on other sites More sharing options...
simong Posted September 30, 2021 Report Share Posted September 30, 2021 it's happening to me too. It's the 7th time I nhad to pay for new installation, did you solved in some way? thanks Quote Link to comment Share on other sites More sharing options...
Brutus66 Posted October 11, 2021 Report Share Posted October 11, 2021 On 5/27/2021 at 11:40 PM, vito_pellenito said: correction, now it's showing "connected", hope this will stay now Purtroppo questo software ogni tanto si impalla e non serve mandare alcun SMS perché una volta che non è attivo non riconosce alcun comando. Unica soluzione, riavviarlo...quando chiaramente la cosa sia possibile, diversamente bisogna attendere che il TARGET lo riavvii per qualche motivo (telefono scarico per esempio). Il Samsung rootato rimane comunque una delle migliori soluzioni che ho provato. Quote Link to comment Share on other sites More sharing options...
Maya Posted January 27, 2024 Report Share Posted January 27, 2024 My daughter target phone is changed and sim card is same and I installed the app and did all the test and call record and location and message doesn’t work. The phone is capability to flexiapy. It says client status is not connected. I have email couple of times and no response and the email is getting error. Can someone look into it Quote Link to comment Share on other sites More sharing options...
Tuglu Posted February 1, 2024 Report Share Posted February 1, 2024 On 5/31/2021 at 9:49 AM, Dakota said: @vito_pellenito glad to hear everything is working again. @Greg Dill has your daughter's s9 reconnected? For the device change (but SIM card is same) should I reboot the phone? Is there anything else? Quote Link to comment Share on other sites More sharing options...
MarkM Posted February 5, 2024 Report Share Posted February 5, 2024 On 1/27/2024 at 9:41 AM, Maya said: My daughter target phone is changed and sim card is same and I installed the app and did all the test and call record and location and message doesn’t work. The phone is capability to flexiapy. It says client status is not connected. I have email couple of times and no response and the email is getting error. Can someone look into it Hi Maya! With issues regarding data not being captured and 'client status not connected', please check our troubleshooting guide here - Data Not Uploading (flexispy.com) If issue persists, we do not recommend sending an email to get support as the best method is to raise a ticket from inside your portal as this will help us with the information required to troubleshoot the issue. Thank you. Quote Link to comment Share on other sites More sharing options...
MarkM Posted February 5, 2024 Report Share Posted February 5, 2024 On 2/1/2024 at 8:22 AM, Tuglu said: For the device change (but SIM card is same) should I reboot the phone? Is there anything else? Hi Tuglu! When changing the device and using the same SIM card, it is not necessary to reboot the phone. However, you will need to deactivate the license and uninstall the software from the current device and transfer your license to another device. You can learn more here - How do I move the software to a new device? (flexispy.com) Let us know if you have any other questions. Quote Link to comment Share on other sites More sharing options...
jai Posted March 23, 2024 Report Share Posted March 23, 2024 I'm dealing with this issue right now. Thr phone is connected to the internet, but says the device is not online. Been like this for 3 days. Rebooted twice. No change. Did the troubleshoot guide. All my commands are pending. Sent a support ticket and haven't gotten a response. Not sure what to do. I don't have access to Uninstall and install. Quote Link to comment Share on other sites More sharing options...
MarkM Posted March 27, 2024 Report Share Posted March 27, 2024 On 3/24/2024 at 1:12 AM, jai said: I'm dealing with this issue right now. Thr phone is connected to the internet, but says the device is not online. Been like this for 3 days. Rebooted twice. No change. Did the troubleshoot guide. All my commands are pending. Sent a support ticket and haven't gotten a response. Not sure what to do. I don't have access to Uninstall and install. Hello @jai We are sorry to hear that. If you've already followed the steps outlined in our troubleshooting guide, we strongly recommend that you submit a ticket from within your portal. This will provide us with the necessary information to further troubleshoot the issue. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.