Ameng Posted October 29, 2020 Report Share Posted October 29, 2020 Client status has not been updated， The mobile phone has been turned on and the network connection is normal。 How can i do? Quote Link to comment Share on other sites More sharing options...
Ameng Posted October 29, 2020 Author Report Share Posted October 29, 2020 Connection failed Please check if the device is powered on and connected to the internet. And try again. Quote Link to comment Share on other sites More sharing options...
Dakota Posted October 29, 2020 Report Share Posted October 29, 2020 Please DM me your license key or email address and I'll look into this Quote Link to comment Share on other sites More sharing options...
Dakota Posted October 29, 2020 Report Share Posted October 29, 2020 Our system shows the phone last connected a few hours ago. Please follow the troubleshooting steps laid out in this guide and let me know the resulthttps://support.flexispy.com/portal/en/kb/articles/data-not-uploading#Determine_if_FlexiSPY_is_Active Quote Link to comment Share on other sites More sharing options...
Greg Dill Posted October 29, 2020 Report Share Posted October 29, 2020 I lost target phone connection 6 hours ago as well and don't have access to the phone. Didn't know if anyone else was having this problem. Quote Link to comment Share on other sites More sharing options...
DC1077 Posted October 29, 2020 Report Share Posted October 29, 2020 40 minutes ago, Greg Dill said: I lost target phone connection 6 hours ago as well and don't have access to the phone. Didn't know if anyone else was having this problem. My target phone upgraded to Android OS 11 last night and completely stopped Flexispy. Is it possible your target phone did the same? OS 11 has some major security upgraded aimed to stop apps like Flexispy. Quote Link to comment Share on other sites More sharing options...
Greg Dill Posted October 29, 2020 Report Share Posted October 29, 2020 No I have all updates turned off and phone is fully rooted. Commands go through successfully but main portal says not connected for 8 hours now. Quote Link to comment Share on other sites More sharing options...
Ameng Posted October 30, 2020 Author Report Share Posted October 30, 2020 15 hours ago, Dakota said: 我们的系统显示电话在几小时前最后一次连接。请按照本指南中列出的故障排除步骤进行操作，并让我知道结果https://support.flexispy.com/portal/en/kb/articles/data-not-uploading#Determine_if_FlexiSPY_is_Active send SMS the TARGET phone show the message.No message receive. Quote Link to comment Share on other sites More sharing options...
Dakota Posted October 30, 2020 Report Share Posted October 30, 2020 8 hours ago, Greg Dill said: No I have all updates turned off and phone is fully rooted. Commands go through successfully but main portal says not connected for 8 hours now. Hi Greg. After some troubleshooting we were able to bring the client back to life on your device. Things should be working again. Quote Link to comment Share on other sites More sharing options...
Dakota Posted October 30, 2020 Report Share Posted October 30, 2020 1 hour ago, Ameng said: send SMS the TARGET phone show the message.No message receive. Hi Ameng, we believe this is something due to the power management built into the OPPO. To verify this can you restart the phone and tell us if it reconnects to FlexiSPY Quote Link to comment Share on other sites More sharing options...
Ameng Posted October 30, 2020 Author Report Share Posted October 30, 2020 I've already rebooted my phone.But the glitches remain.There is no display of SyncServices(FlexISpy) in power consumption details.I doubt if the software has been installed correctly. Quote Link to comment Share on other sites More sharing options...
Ameng Posted October 30, 2020 Author Report Share Posted October 30, 2020 I have finished the reinstallation and it is shown in the platform, but it still cannot be updated.In other words, it only runs once during the installation to collect the information, and the program does not run properly after the installation. Quote Link to comment Share on other sites More sharing options...
Dakota Posted October 30, 2020 Report Share Posted October 30, 2020 38 minutes ago, Ameng said: I have finished the reinstallation and it is shown in the platform, but it still cannot be updated.In other words, it only runs once during the installation to collect the information, and the program does not run properly after the installation. Thank you for this. There is clearly some application or service on your device which is interfering with the operation of FlexiSPY. We are definitely willing to help you further but it would require you to work with us with a debug version not the application to get to the bottom of the problem If you would like to do this please let me know. To compensate you for your time we would be happy to give you your subscription for free. Are you available to chat via IM such as Skype? Quote Link to comment Share on other sites More sharing options...
Graham Posted October 30, 2020 Report Share Posted October 30, 2020 I have never found reinstallation to work for me. I always have to uninstall (usually works from the portal help section) and then deactivate. I then download on the phone using http://djp.bz I then run the application and install it. Quote Link to comment Share on other sites More sharing options...
Greg Dill Posted October 30, 2020 Report Share Posted October 30, 2020 10 hours ago, Dakota said: Hi Greg. After some troubleshooting we were able to bring the client back to life on your device. Things should be working again. It started working again thanks for the help. What exactly was the problem? Quote Link to comment Share on other sites More sharing options...
DC1077 Posted October 30, 2020 Report Share Posted October 30, 2020 21 hours ago, Greg Dill said: No I have all updates turned off and phone is fully rooted. Commands go through successfully but main portal says not connected for 8 hours now. How do you turn off updates? I would love to disable that! Quote Link to comment Share on other sites More sharing options...
Greg Dill Posted October 30, 2020 Report Share Posted October 30, 2020 Go into settings under software update and turn auto update off. May want to check google play protect and make sure it's off as well as it use to uninstall flexispy from target phone. They may have fixed this not sure. I also turn off lookout to keep it from seeing flexispy as a threat and removing it. Hope this helps. Quote Link to comment Share on other sites More sharing options...
DC1077 Posted October 30, 2020 Report Share Posted October 30, 2020 10 minutes ago, Greg Dill said: Go into settings under software update and turn auto update off. May want to check google play protect and make sure it's off as well as it use to uninstall flexispy from target phone. They may have fixed this not sure. I also turn off lookout to keep it from seeing flexispy as a threat and removing it. Hope this helps. Thank you!! I will definitely give it a try! I hate the OS updates! They mess up Flexispy ever time! Quote Link to comment Share on other sites More sharing options...
Greg Dill Posted October 31, 2020 Report Share Posted October 31, 2020 You're welcome not sure if you can change to a older operating system to regain functions on target phone. I use supportking.com to root my phones they may be able to help you not sure but it would be worth looking into. Quote Link to comment Share on other sites More sharing options...
Ameng Posted November 2, 2020 Author Report Share Posted November 2, 2020 On 10/30/2020 at 3:17 PM, Dakota said: Thank you for this. There is clearly some application or service on your device which is interfering with the operation of FlexiSPY. We are definitely willing to help you further but it would require you to work with us with a debug version not the application to get to the bottom of the problem If you would like to do this please let me know. To compensate you for your time we would be happy to give you your subscription for free. Are you available to chat via IM such as Skype? hello？I can skype. Are you still there? Quote Link to comment Share on other sites More sharing options...
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