Dave 1 Posted September 24, 2020 Report Share Posted September 24, 2020 I haven't been able to use Flexispy in a couple of weeks. The message on my dashboard wrongly indicates "not currently connected." Tried multiple attempts at everything but still can't seem to have any breakthrough. Is anyone else here experiencing the same problem or ever experienced similar issues? Some advise as to how to go about resolving this issue will be highly appreciated. Quote Link to comment Share on other sites More sharing options...
Dakota Posted September 24, 2020 Report Share Posted September 24, 2020 Hi Dave, sorry to hear about this. To assist you with troubleshooting I'll need to gather more information. Please verify that no new data is uploading to your portal Please if you can tell me your device details Model OS Version (If Android) whether the device has been rooted or not Quote Link to comment Share on other sites More sharing options...
Dave 1 Posted September 24, 2020 Author Report Share Posted September 24, 2020 Thanks Dakota, the details are below iPad 10,2" (2019) 128 GB WiFi Quote Link to comment Share on other sites More sharing options...
Dave 1 Posted September 26, 2020 Author Report Share Posted September 26, 2020 Hi Dakota, any updates? Quote Link to comment Share on other sites More sharing options...
Birgit Posted September 27, 2020 Report Share Posted September 27, 2020 The same here after install it works till the phone restart new after restart the device loose the contoact have install and deinstall it several times Quote Link to comment Share on other sites More sharing options...
Dave 1 Posted September 27, 2020 Author Report Share Posted September 27, 2020 5 hours ago, Birgit said: The same here after install it works till the phone restart new after restart the device loose the contoact have install and deinstall it several times Have you been able to contact technical support for help? It's kind of sad.... Quote Link to comment Share on other sites More sharing options...
Dakota Posted September 28, 2020 Report Share Posted September 28, 2020 @Dave 1 Thanks for sending me the details. Please can you provide me the iOS version as well. Quote Link to comment Share on other sites More sharing options...
Dakota Posted September 28, 2020 Report Share Posted September 28, 2020 14 hours ago, Birgit said: The same here after install it works till the phone restart new after restart the device loose the contoact have install and deinstall it several times Hi Birgit, I believe you are referring to the Tethered Mode limitation? In Tethered Mode, some applications become dormant when the device is powered off and you need to physically get the device to reconfigure. This is a limitation with the device itself and not a limitation with FlexiSPY. Learn more here:https://support.flexispy.com/portal/en/kb/articles/what-is-tethered-mode Quote Link to comment Share on other sites More sharing options...
Birgit Posted September 28, 2020 Report Share Posted September 28, 2020 Hi it is not a iphone it is android Quote Link to comment Share on other sites More sharing options...
flash Posted October 15, 2020 Report Share Posted October 15, 2020 @Birgit ...It sounds like your target phone looses its root privilige.... did you look at rootable devices? https://docs.google.com/spreadsheets/d/1V3GMEKg3shTuyT3qgFj7a_ZLazJ8XDQGEvQ_9Q0OVtE/edit#gid=0 Quote Link to comment Share on other sites More sharing options...
Birgit Posted October 15, 2020 Report Share Posted October 15, 2020 Hi yes it is a sony xperia z5 premium which is in the list Quote Link to comment Share on other sites More sharing options...
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