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Not currently connected


Dave 1

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I haven't been able to use Flexispy in a couple of weeks. The message on my dashboard wrongly indicates "not currently connected." Tried multiple attempts at everything but still can't seem to have any breakthrough. Is anyone else here experiencing the same problem or ever experienced similar issues? Some advise as to how to go about resolving this issue will be highly appreciated.  

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Hi Dave, sorry to hear about this.

To assist you with troubleshooting I'll need to gather more information.

  • Please verify that no new data is uploading to your portal
  • Please if you can tell me your device details
    • Model
    • OS Version
    • (If Android) whether the device has been rooted or not
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5 hours ago, Birgit said:

The same here after install it works till the phone restart new after restart the device loose the contoact have install and deinstall it several times 

Have you been able to contact technical support for help? It's kind of sad....

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14 hours ago, Birgit said:

The same here after install it works till the phone restart new after restart the device loose the contoact have install and deinstall it several times 

Hi Birgit, I believe you are referring to the Tethered Mode limitation? In Tethered Mode, some applications become dormant when the device is powered off and you need to physically get the device to reconfigure. This is a limitation with the device itself and not a limitation with FlexiSPY. Learn more here:
https://support.flexispy.com/portal/en/kb/articles/what-is-tethered-mode

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  • 3 weeks later...

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