Felix Posted May 19, 2020 Report Share Posted May 19, 2020 13 minutes ago, AngelEyes said: Yes whatever was done yesterday just made the problem worse Need to go back to where they were 2 months ago before the changes. For me is actually back online and working without problem so far ...I will test remvideo, remcam or ambient recording and let you know. Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted May 19, 2020 Report Share Posted May 19, 2020 I tried and those are not working I have no ability to restart since the target is out of the state 3000 miles away Quote Link to comment Share on other sites More sharing options...
baktus22 Posted May 19, 2020 Report Share Posted May 19, 2020 3 minutes ago, Felix said: For me is actually back online and working without problem so far ...I will test remvideo, remcam or ambient recording and let you know. Please do. It work fine for me since Thursday evening but something has changed 24 hours ago that even restarts doent help. The app works but "device settings last updated" never change and its now 2 hours without changing althought i pressed the sync button which usually makes it to "in a few seconds", but not today.. i will try 5th restart Quote Link to comment Share on other sites More sharing options...
baktus22 Posted May 19, 2020 Report Share Posted May 19, 2020 I wonder if it just us or is it happenning to others as well, cause i dont see here a lot of complains Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted May 19, 2020 Report Share Posted May 19, 2020 I don't think it is just us. I think lots of people gave up and or went with another program that works This was the best for so long. I had just renewed for a year, expensive but I thought worth it and a week before the renewal it all went haywire. New ISP, new memory change in servers. All that is what happened. I don't have access to keep restarting and my target person would flip if I asked to do that several times a day. That would be suspicious This has been messed up with rare intermittent workings since then Mine worked for 2 days then quit again and the Active status does not update and is locking up commands Quote Link to comment Share on other sites More sharing options...
baktus22 Posted May 19, 2020 Report Share Posted May 19, 2020 Well what do you know, i caused for a 5th restart and when the device was turned on a 5 minutes remvid was recorded, bit i didnt send this command..... Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted May 19, 2020 Report Share Posted May 19, 2020 35 minutes ago, Felix said: For me is actually back online and working without problem so far ...I will test remvideo, remcam or ambient recording and let you know. Get latest settings is not updating. It is stuck from yesterday . The program is not working. Quote Link to comment Share on other sites More sharing options...
baktus22 Posted May 19, 2020 Report Share Posted May 19, 2020 Sent ambient and recieved it Quote Link to comment Share on other sites More sharing options...
Felix Posted May 20, 2020 Report Share Posted May 20, 2020 13 hours ago, baktus22 said: Sent ambient and recieved it No push commands remcam, remvideo or ambient recording working..only schedule data. Quote Link to comment Share on other sites More sharing options...
baktus22 Posted May 20, 2020 Report Share Posted May 20, 2020 1 hour ago, Felix said: No push commands remcam, remvideo or ambient recording working..only schedule data. Strange... did you restart the device? Quote Link to comment Share on other sites More sharing options...
Felix Posted May 20, 2020 Report Share Posted May 20, 2020 7 hours ago, baktus22 said: Strange... did you restart the device? Yes it was restarted. And software when back online and the queue commands come throught but after that I send a new command, nothing happen! Quote Link to comment Share on other sites More sharing options...
baktus22 Posted May 21, 2020 Report Share Posted May 21, 2020 11 hours ago, Felix said: Yes it was restarted. And software when back online and the queue commands come throught but after that I send a new command, nothing happen! What i do these days is- after restart, and before sending any kind of command, i press the sync button, and look for 2 things: that it says in synced "in a few seconds" and more important, that "device settings last updated" also says the same. Then i send a command Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted May 21, 2020 Report Share Posted May 21, 2020 I don't have access to device The active settings updated 3 days ago The device is 3000 miles away so can't just restart several times a day Quote Link to comment Share on other sites More sharing options...
Architect Posted May 27, 2020 Author Report Share Posted May 27, 2020 No resources last week to start the implementation - covid has seriously impacted our ability to do new development. Will review this week to see when we can have resources Quote Link to comment Share on other sites More sharing options...
Brock Posted May 27, 2020 Report Share Posted May 27, 2020 I'll add my target phone to the problem list. No longer able to access REMcamera, Vid or Ambient. It says the command went through, but nothing is captured. Scheduled ambient doesn't work either. All three commands/options worked on the 24th, but nothing since then. Target phone is a unrooted LG G6 with Android 8.0. No "pending commands" in command queue in dashboard. Quote Link to comment Share on other sites More sharing options...
Solcurma Posted May 29, 2020 Report Share Posted May 29, 2020 On 5/27/2020 at 9:24 AM, Brock said: I'll add my target phone to the problem list. No longer able to access REMcamera, Vid or Ambient. It says the command went through, but nothing is captured. Scheduled ambient doesn't work either. All three commands/options worked on the 24th, but nothing since then. Target phone is a unrooted LG G6 with Android 8.0. No "pending commands" in command queue in dashboard. I have a Note 9 but am having the same problems. Quote Link to comment Share on other sites More sharing options...
Brock Posted June 2, 2020 Report Share Posted June 2, 2020 I'm noticing two different messages after sending a request to the target phone. One just tells me the command was successfully sent. The other, newer message, says it can take up to an hour to send the command to the target phone and to check the pending commands section of the dashboard area. Quote Link to comment Share on other sites More sharing options...
Brock Posted June 15, 2020 Report Share Posted June 15, 2020 Remvideo and camera seem to be working since the 9th of June. At that time they did something to the servers which where the problem seemed to be. Now if only they could mute the recording indicator sounds. Not very stealthy having the on and off recording sounds play. Quote Link to comment Share on other sites More sharing options...
baktus22 Posted June 16, 2020 Report Share Posted June 16, 2020 Now what happenned? It worked fine for a few weeks and now for the last few days it start all over again with the same problems! No sync, getting stuck every day etc. Quote Link to comment Share on other sites More sharing options...
AngelEyes Posted June 16, 2020 Report Share Posted June 16, 2020 Server is all messed up. It kicks you off and does not update info Also the program only rarely works and then for a few hours but all messed up since April The Account Active will not update and we don't get replies to support I don't think anyone knows what is going on It is not what I paid for and it is expensive keylogger for sure Quote Link to comment Share on other sites More sharing options...
samiam Posted June 16, 2020 Report Share Posted June 16, 2020 OK it was working for a good week all I use is ambient I also have access to restarts anytime. Now Nothing this week, absolutely nothing is captured even after restart and if it is maybe a few then frozen. I've been watching here to see. Quote Link to comment Share on other sites More sharing options...
Brock Posted June 17, 2020 Report Share Posted June 17, 2020 (edited) As of yesterday, Remvideo still working for me. No server sync issues either. Just can't silence the recording start and stop noise. The target phone can't be rooted otherwise I'd just manually remove the default sound files. Tried a third party app and it only works when one uses the camera physically, not remotely. Edited June 24, 2020 by Brock New information Quote Link to comment Share on other sites More sharing options...
Architect Posted June 24, 2020 Author Report Share Posted June 24, 2020 Hi Everyone, We have released a debug tool that lets you 1. See a log of PUSH commands sent. 2. See the response recieved from the device to the server. (System Event) To access this tool, log into your account and go to https://portal.flexispy.com/debug/ For every PUSH command you issue, you should see one or more System events. This lets you check if your command made it to the device As stated, our plan is to build complete debug tool, as the problem is intermitant, and we are not able to reliabliy recreate the problem, which is why we are building a tool to determine root cause ******************************** IMPORTANT ***************** IMPORTANT ****************************** I understand this is frustrating for customers who have this issue and I cant give you an exact time for resolution, although it will be resolved eventually... therefore, in the interests of keeping customer happy.... Any customer who has this problem and wants a refund, please send an email to [email protected] with your licence key. Quote Link to comment Share on other sites More sharing options...
Brock Posted June 24, 2020 Report Share Posted June 24, 2020 Any idea if the recording sounds when one uses Remvideo can be muted via a patch for those phones that can't be rooted? Tried a third party app and it only silenced the camera when physically using it, not via remote access. Quote Link to comment Share on other sites More sharing options...
MikeG Posted July 18, 2020 Report Share Posted July 18, 2020 Architect nothing works for me screenshot remvideo remcam ambient !!!! the target device is a root s9 why!!!!?????? Quote Link to comment Share on other sites More sharing options...
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