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Google Play Protect Issue

DC1077

By DC1077
in Android Club

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Posted by Dakota,

Dear customers, Just to let you know another release is here (4.2.1) that we believe may satisfy googles criteria to prove we are not a harmful app. This release includes call recording We understand the depth of frustration our customers are experiencing, but the only way to know if this release will work is to wait and see as this is no explicit way of confirming it.  For customers who are willing to root, we are happy to upgrade you to EXTREME  for no charge —simply conta
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Katie101
Katie101

I have been a loyal customer for many years. My software stopped working about a month ago. I've re installed about 12 times and tried all the hoops that I have been instructed. Finally had hope for t

lsroach
lsroach

Not what is happening on my target.  Play protect detects and removes the app/software without user action.  A notification is displayed that the app/software is malicious and has been removed.

baktus22
baktus22

i dont think its amatter of version, because in my case the version that was detected and deleted was older one. 

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Ntelmana Newbie

Ntelmana

Posted
Posted

I installed the new version yesterday and it's still working. The previous version would have been unistalled by Google at around 8 to 9 in the morning. It's noon at my country and it is still working. We' ll see what happens later in the day. The message from support stated that I don't have to deactivate the licence, just uninstall the previous version.

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dsecaott Newbie

dsecaott

Posted
Posted

I installed the latest version last night and it stopped working about 3:30-4:00 this afternoon. That is the time that it has been stopping. Has it worked for anyone one else. The phone is a Samsung S8+ running on Android 8.0.0. Any advice would be appreciated.

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moonlite_55 Newbie

moonlite_55

Posted
Posted
On 4/1/2019 at 4:11 PM, baktus22 said:

I opened a ticket and asked for help from support. You can see above what need to be done in order to install the app. Pay attention that accordin to support no need to deactivate the account just delete the old version, if it is still on the target (which i dont think it is, as play protect must have deleted it) restart and install. Please let us all know if it is working for you as well. I will have access to the target only in 2 days so i can't do it immediately.

I installed the new version 24 hours ago and it is still working...ambient, call recording, key logs, etc. 

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baktus22 Contributor

baktus22

Posted
Posted
6 hours ago, dsecaott said:

I installed the latest version last night and it stopped working about 3:30-4:00 this afternoon. That is the time that it has been stopping. Has it worked for anyone one else. The phone is a Samsung S8+ running on Android 8.0.0. Any advice would be appreciated.

Bad news, as mine is also s8 oreo and i'll get hold of it today. Has someone else faced same problem with galaxy s8 running oreo 8.0?

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Brutus66 Apprentice

Brutus66

Posted
Posted
3 hours ago, baktus22 said:

Bad news, as mine is also s8 oreo and i'll get hold of it today. Has someone else faced same problem with galaxy s8 running oreo 8.0?

Can you please check if the service "Magnify Text" under "Accessibility" has been switched off by Play Protect?

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dsecaott Newbie

dsecaott

Posted
Posted

Play Protect is switching of the Large Keyboard for Keyboard logging. Then when I go into phone to reinstall. I check Play Protect and even through Scanning is off it shows that it deleted com.android. I tried turning Scan on, shutting phone off, turning back on let it scan and then switch it off before installing again. At this point I don't know what is left. I may just have to not renew this year since I am close to renewing. I am at a loss. 

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baktus22 Contributor

baktus22

Posted
Posted
3 minutes ago, dsecaott said:

Play Protect is switching of the Large Keyboard for Keyboard logging. Then when I go into phone to reinstall. I check Play Protect and even through Scanning is off it shows that it deleted com.android. I tried turning Scan on, shutting phone off, turning back on let it scan and then switch it off before installing again. At this point I don't know what is left. I may just have to not renew this year since I am close to renewing. I am at a loss. 

are you sure that you installed the updted version, 3.5.4?

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dsecaott Newbie

dsecaott

Posted
Posted

I heard from tech just now and they think the old binary or even some cache in the storage may still be in the device somehow. They want to make sure I uninstall com.android. (I did ask how since it was no longer in the APPS menu since Play Protect uninstalls it?) Then go to Google Play Protect storage and clear data. Then make sure my notifications are turned off in Google Play store (already have done that). After I reinstall it go to Battery-unmonitored apps-add apps and choose com.android.  If it deletes again today I will try this tonight. 

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Ntelmana Newbie

Ntelmana

Posted
Posted
2 hours ago, dsecaott said:

I heard from tech just now and they think the old binary or even some cache in the storage may still be in the device somehow. They want to make sure I uninstall com.android. (I did ask how since it was no longer in the APPS menu since Play Protect uninstalls it?) Then go to Google Play Protect storage and clear data. Then make sure my notifications are turned off in Google Play store (already have done that). After I reinstall it go to Battery-unmonitored apps-add apps and choose com.android.  If it deletes again today I will try this tonight. 

 

2 hours ago, dsecaott said:

I heard from tech just now and they think the old binary or even some cache in the storage may still be in the device somehow. They want to make sure I uninstall com.android. (I did ask how since it was no longer in the APPS menu since Play Protect uninstalls it?) Then go to Google Play Protect storage and clear data. Then make sure my notifications are turned off in Google Play store (already have done that). After I reinstall it go to Battery-unmonitored apps-add apps and choose com.android.  If it deletes again today I will try this tonight. 

Could you write the way to clear play protect storage and notifications?

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Ntelmana Newbie

Ntelmana

Posted
Posted
6 hours ago, dsecaott said:

1. Go to Settings -> Apps -> Google Play Store -> Storage -> CLEAR DATA.

2. Go to Settings -> Apps -> Google Play Store -> Notifications  and toggle the ON option at the top to OFF

Thank you very much, I've done that and then reinstalled the app. We' ll see what happens now

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Brutus66 Apprentice

Brutus66

Posted
Posted
21 hours ago, baktus22 said:

Bad news, as mine is also s8 oreo and i'll get hold of it today. Has someone else faced same problem with galaxy s8 running oreo 8.0?

On two other phones installed another famous software with android 6.1 and 7.0, Play Protect has not removed it but alert the user and blocks it.
Hence no data transmitted to the server.
The new version of PLAY PROTECT is the guilty!
Flexispy must be updated ASAP.

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baktus22 Contributor

baktus22

Posted
Posted

Ok, the situation for right now is as follows: last evening i installed the new version of the app, 3.5.5, after i looked for traces of the old one, which i didn't find. Before installing,  i cleared all cache from play store app. As for it is working, lets see for how long...

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moonlite_55 Newbie

moonlite_55

Posted
Posted

Got bad news for everybody. I installed the software (version 3.5.4) on the target device about 3 days ago. WORKED perfect until 6 hours ago. Google Play Protect deleted again. There was a new Google Play update installed (automatic installation) last night. Obviously it detected Flexispy again.  

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moonlite_55 Newbie

moonlite_55

Posted
Posted
19 hours ago, baktus22 said:

Ok, the situation for right now is as follows: last evening i installed the new version of the app, 3.5.5, after i looked for traces of the old one, which i didn't find. Before installing,  i cleared all cache from play store app. As for it is working, lets see for how long...

Got bad news for everybody. I installed the software (version 3.5.4) on the target device about 3 days ago. WORKED perfect until 6 hours ago. Google Play Protect deleted again. There was a new Google Play update installed (automatic installation) last night. Obviously it detected Flexispy again. The target device is a Galaxy A5 (2017), OS 7.0.

When did the 3.5.5 version come out? I'm to receiving any notifications that new versions are available!

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moonlite_55 Newbie

moonlite_55

Posted
Posted
9 hours ago, Brutus66 said:

I'm more and more convinced that also Google Play Services has an important role to check the phone for malicious apps...I'd like to know if this happens also on more dated phones with android 6 or 7

Mine is Android 7 and it is happening also. 

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baktus22 Contributor

baktus22

Posted
Posted
1 hour ago, moonlite_55 said:

Got bad news for everybody. I installed the software (version 3.5.4) on the target device about 3 days ago. WORKED perfect until 6 hours ago. Google Play Protect deleted again. There was a new Google Play update installed (automatic installation) last night. Obviously it detected Flexispy again. The target device is a Galaxy A5 (2017), OS 7.0.

When did the 3.5.5 version come out? I'm to receiving any notifications that new versions are available!

I installed it 36 hours ago. Still working on s8 oreo 8.0. What i dont get is how come  only half a dozen people are writing here and complaining about google play? What about the other thousands of cutomers? They are not facing the same problem?

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