Jump to content

Flexispy detected as trojan on Galaxy S7. Can we fix it?


Recommended Posts

After months of smooth running, the Android security system detected the Flexispy software as a trojan. The owner of the target device then deleted the app entirely. I'm not sure what prompted security detection. I'm going to try to reinstall the software in the near future. Any tips to not have the software detected?

Screen Shot 2017-06-02 at 2.34.56 PM.png

Link to comment
Guest Nathan

Hi Flexidroid,

We appreciate you bringing this issue to light. The details have been passed on to our development team who will look into why this happened. We will update you as soon as we have further information.

In the meantime, we recommend submitting a support ticket at support.flexispy.com regarding technical issues. 

Additionally, here are some helpful tips from our Knowledgebase for keeping the software hidden: https://support.flexispy.com/index.php?/Knowledgebase/Article/View/282/1/is-flexispy-visible-or-hidden-how-do-i-hide-it

Best regards

Link to comment
Guest Nathan

Hi Flexidroid,

Our development team has gotten back to us regarding your issue and they believe that based on the permission FlexiSPY requires or by using the application package name, virus scanners could flag FlexiSPY as malware. As a quick work-around they recommend trying the following solutions:

1. Disable Google Security Scanner.

Settings -> Google -> Security -> Verify Apps -> Uncheck them all

or

Google Settings icon > Security > Verify Apps -> Uncheck them all

or

Settings -> Applications -> Google -> Verify Apps -> Uncheck them all

2. Virus Scanner: Check which virus scanner is being used on the target device. Check the settings of the scanner and set it to ignore warnings for com.android.system.service. 

3. Turn Google Play Protect off: https://support.google.com/accounts/answer/2812853?hl=en

We hope these help to solve your issue and are available for additional support if needed.

Best regards

Link to comment
  • 3 weeks later...
Guest Nathan
15 hours ago, Martin1984 said:

hola. buenos dias. tengo instalado flexispy advances en samsung s7. 

el dispositivo detecto virus troyano. la persona que tiene el telefono borro la aplicacion Magnify keyboard text.

Que consecuencia pueden ocurrir? pueden ayudarme   

gracias

Hola Martin,

Hemos incluido tres soluciones anteriores. ¿Has probado estos? Si todavía tienes un problema, envía un ticket a support.flexispy.com y nuestro equipo te ayudará.

Gracias por escribir. 

Link to comment
Guest Nathan
2 hours ago, Martin1984 said:

Hola..como estas...

Ninguna de las tres soluciones anteriores funcionan. 

Ayer funciono correctamente la funcion de keylogger.

Hoy dejo de funcionar nuevamente. Me gustaria saber como soluciono este problema 

Gracias

 

Hola,

Como se mencionó anteriormente, para obtener soporte técnico adicional, envíe un ticket en support.flexispy.com por favor. Si ya lo ha hecho, puede seguir hablando directamente con nuestro equipo de soporte allí.

Gracias

 

Link to comment
  • 2 weeks later...
  • Member Statistics

    • Total Members
      26,122
    • Most Online
      1,716

    Newest Member
    Abhi
    Joined
×
×
  • Create New...