pinkflip Posted May 18, 2015 Report Share Posted May 18, 2015 "Sorry these login details are not correct".....but they are correct. Sent in a ticket. The response: "We apologize for inconvenience.You will be able to experience login issue at this time as a result of the server update we are having. Please try to log back in again within the next 8hrs.Thank you for understanding." Why is it so hard for your team of coders, programmers, or basic customer service managers to understand that communicating with your customers when you KNOW you will be doing server updates/upgrades is important?! IT IS SIMPLE!!!!! Just communicate. Let your PAYING customers know ahead of time. Link to comment
spygirlinthebuilding Posted May 18, 2015 Report Share Posted May 18, 2015 I couldnt log in before but now i can. Except data isnt uploading anymore and i cant download recordings and see pictures. is that happening to you too? Link to comment
Dragoon Posted May 18, 2015 Report Share Posted May 18, 2015 Yes same here ..... What can I say ! Link to comment
pinkflip Posted May 18, 2015 Author Report Share Posted May 18, 2015 Nope still can't log in at all. Link to comment
AliR Posted May 18, 2015 Report Share Posted May 18, 2015 It is really unfortunate that after all the time and effort spent in the upgrade and maintainance (3 weeks), that the web portal worked only for 10 days before going down and suffering again from the same issues we struggled with and which are "supposedly" fixed...sigh... Link to comment
chasmom Posted May 18, 2015 Report Share Posted May 18, 2015 Same here. I keep getting the "these details are not correct" message. Link to comment
sparx Posted May 19, 2015 Report Share Posted May 19, 2015 Same here ! Also, I noticed that they removed the latest update from iPhone&iPad customer release note !! Link to comment
sparx Posted May 19, 2015 Report Share Posted May 19, 2015 Now, the login portal is OK ... uploading data also OK BUT, videos & pic. not shown \= any one facing same issue !! Link to comment
AliR Posted May 19, 2015 Report Share Posted May 19, 2015 Same for me, all photos and videos are gone even those of instant messages. Link to comment
AliR Posted May 19, 2015 Report Share Posted May 19, 2015 audio files, including ambient recordings are also not available... Link to comment
Spysa Posted May 19, 2015 Report Share Posted May 19, 2015 Looks like the service is being shut down slowly, step by step. I cannot explain the current situation with another reason. Anyone who is intersested in their business and the customers would never provide such a bad service. No proactive information about planned downtimes, tickets are closed without any deeper investigations of reported issues and instead of telling the truth asking to restart the device, reinstall the software, switch on/off the functions not working, etc. Not sure how this business can be kept alive if the situation does not get considerably better to prevent costomers move to other competitors. Link to comment
AliR Posted May 19, 2015 Report Share Posted May 19, 2015 Seems service has resumed again... Link to comment
tradertroll Posted May 19, 2015 Report Share Posted May 19, 2015 I am able to login on the portal from my desktop PC. I am not able to login on the portal from my mobile browser. I get the 'Sorry, these login detail are not correct.' message. All data appears to have stopped importing around 1pm GMT Tuesday May 19 2015 All photos, remote photos, call recordings, and ambient recordings made before Monday May 18 2015 are all gone. When accessed they give the error 'The requested content cannot be loaded.' Link to comment
Kramark Posted May 22, 2015 Report Share Posted May 22, 2015 I have lost all photos,contacts,contact photos in Whatsapp, they must have lost data in the server transition. But happy with service and support They have always helped Link to comment
spygirlinthebuilding Posted May 23, 2015 Report Share Posted May 23, 2015 Did anyone else stop receiving updates as of 7pm Saturday? Link to comment
Guest Ian Posted May 25, 2015 Report Share Posted May 25, 2015 We recently migrated servers to a new location. This effected our online portal in two ways. Firstly it meant that some customers were unable to log in due to IP propagation. Second, this meant a massive amount of data had to be transferred to a new location so media files were either inaccessible or not present but should now start to be available in your portal as the data transfers successfully. This should now be resolved but if you are still having issues logging in or viewing uploaded media files (it errors) please submit a ticket to http://support.flexispy.com for assistance and I apologise for the lack of communication. I hope this brief message helps you understand the current situation and the reason behind the issues you mentioned and again I apologise. Link to comment
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