spygirlinthebuilding Posted April 10, 2015 Posted April 10, 2015 I'm able to log in to the online portal again but no data has been sent to the portal since the 9th of April. When will data start uploading and when will be get back 100% functionality?
pinkflip Posted April 11, 2015 Posted April 11, 2015 this is so frustrating.. judging from past posts from other members, it seems like their servers are constantly going down.
pinkflip Posted April 13, 2015 Posted April 13, 2015 so going on 5 days now... our licenses should be extended for the days this product wasn't available for us to use
spygirlinthebuilding Posted April 14, 2015 Author Posted April 14, 2015 Almost a week now! Chatted with Silksen and they told me that its the internet connection on the phone. They are really trying to lie to me when it is clearly a problem on their end! This company has gone to shit and I want my money back!!
AliR Posted April 14, 2015 Posted April 14, 2015 Well although the web portal still shows symtoms of trying hard to function as normal. I am able to logon to the web portal and I can receive data (with some delay) and this starting Monday afternoon I guess. The information message is still shown on the logon page, so my guess is that they are still working to improve the situation, but I am still skeptical that we will face the same issue in the future, and this is becaue it's been months now the same story repeats again and again...
spygirlinthebuilding Posted April 15, 2015 Author Posted April 15, 2015 I guess you are one of the lucky ones, what kind of data are you receiving? As of right now, my dashboard isnt loading
AliR Posted April 15, 2015 Posted April 15, 2015 To bo honest today it is even working better for me, no more delays in getting the updates and all is working like charm. Maybe the team have done an intervention when you tried to logon. Actually I received a reply from the support stating: "We're in the process of increasing capacity of the server for better software performance." So let's be optimistic
thomas1976 Posted April 15, 2015 Posted April 15, 2015 Yes, since 8 AM (german time) dashboard, updates are running. Some missing options in the control center (change application settings) All gaps were filled.
spygirlinthebuilding Posted April 15, 2015 Author Posted April 15, 2015 I'm able to log on to the dashboard but i'm still not getting any data uploaded to the dashboard. How can i remain optimistic when its been more than a week for me with no changes on my end. I dont understand how it can work for some people and not work for some. Isnt it the same software?
spygirlinthebuilding Posted April 15, 2015 Author Posted April 15, 2015 You said your control for "change application settings" was missing. Mine is still there..
thomas1976 Posted April 15, 2015 Posted April 15, 2015 Not the whole... only intervall and number of events
spygirlinthebuilding Posted April 15, 2015 Author Posted April 15, 2015 Well, mine is still there. This is b.s
AliR Posted April 15, 2015 Posted April 15, 2015 Now there is noticable delay in getting the updates and the portal is slow and I am getting "Cannot connect to server" sometimes , maybe because of the activity that has increased during the day, and load on the server. Poor server...
spygirlinthebuilding Posted April 15, 2015 Author Posted April 15, 2015 I sent a text command to the target phone to connect to the server but i didnt get a response back. the person probably saw the text that was supposed to remain hidden. ugh i'm so discouraged
AliR Posted April 15, 2015 Posted April 15, 2015 I would suggest to check when the the target phone was last connected to the server, try that in the account section.
spygirlinthebuilding Posted April 15, 2015 Author Posted April 15, 2015 April 9..seems like thats the date the server stopped working
ballso Posted April 16, 2015 Posted April 16, 2015 could you please explain what is the difficult between: Last Login (DASHBOARD) Last Connected Time (Account-License Profile) and Last Connected/Last Updated (Account-License Profil-Action-Settings)?
Guest Ian Posted April 17, 2015 Posted April 17, 2015 Last login is the time you last logged in to the portal. Last connection time is when the software last connected to the server and last connected/last updated is also the last connection time just named slightly different.
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