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Blackberry Tour Hard reset.....reinstall needed?


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Posted

My kids blackberry tour was completely wiped after the wrong password was entered too many times - Do I need to reinstall flexispy? or just turn it on again? it is currently not working.....

Thanks

Becky

Posted

My kids blackberry tour was completely wiped after the wrong password was entered too many times - Do I need to reinstall flexispy? or just turn it on again? it is currently not working.....

Thanks

Becky

It needs to be deactivated and then reinstalled. We can deactivate for you if you submit a support ticket to us.

Please also log in to your web account and download all your data first.

Posted

My kids blackberry tour was completely wiped after the wrong password was entered too many times - Do I need to reinstall flexispy? or just turn it on again? it is currently not working.....

Thanks

Becky

If it was truly reformatted/wiped, this means all software is reset to factory default. If that's what happened then everything will need to be reinstalled anyway.

  • 1 month later...
Posted

is the Tour supported (9630). I don't see it in the list of supported Blackberries.

Posted

is the Tour supported (9630). I don't see it in the list of supported Blackberries.

As long as the Blackberry OS version is less than 5.0 it should work.

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