VoIP recording.

[nasett2023]

I have my phone call recording set with Aosp. Target phone is a Samsung Galaxy A71. Phone call Recording on Aosp is perfect. However I am having issues with WhatsApp and Fb Messenger call recordings. Most of the time the voip logs the calls but no sound and all duration are 0 minutes… when the target phone is for sure on a call longer than 5 minutes. If it records, on the one side of the call is recorded, the target end.Does anyone have any advice on the best solution to this issue? Thanks. Sam

[MarkM]

On 4/18/2024 at 5:52 PM, nasett2023 said:

I have my phone call recording set with Aosp. Target phone is a Samsung Galaxy A71. Phone call Recording on Aosp is perfect. However I am having issues with WhatsApp and Fb Messenger call recordings. Most of the time the voip logs the calls but no sound and all duration are 0 minutes… when the target phone is for sure on a call longer than 5 minutes. If it records, on the one side of the call is recorded, the target end.Does anyone have any advice on the best solution to this issue? Thanks. Sam

Hello nasett2023,

We are sorry to hear that you are having issues with VOIP Call Recording feature.

Please check our guides below:

Troubleshooting VOIP Call Recording for Android

Call Recording Limitations

If you still require any assistance, we strongly recommend that you submit a ticket from within your portal. This will provide us with the necessary information to further troubleshoot the issue.