popolon Posted February 8, 2015 Report Share Posted February 8, 2015 I already purchased the Premium package and I have been trying to reach the live support and they are always offline. And no one gets back to me within 24 hours. What's going on? Also, I don't know why I can't get into the customer blogs as I am an existing customer. Main problem I'm having is that Wechat msgs are not being recorded and I have FULL version as my phone is rooted. Link to comment
Guest Ian Posted February 9, 2015 Report Share Posted February 9, 2015 Please PM me your activation code and I will grant you access to the customer only sections. Please also submit a diagnostic report and the version of WeChat installed on the TARGET device to support at http://support.flexispy.comfor further analysis as it may be that WeChat has been updated on the device to a version we do not yet capture. Link to comment
Daniel89 Posted February 16, 2015 Report Share Posted February 16, 2015 Hi, I just registered and wanted to obtain members only access but i can't seem to send any private msg to u. Anyway, been having much trouble trying to contact the live support, my account has not been syncing since i renew my license. It is not due to any OS update as it stopped syncing the very moment my account expired and stay the same ever since even after i renewed it. Regards, Daniel89 Link to comment
Guest Ian Posted February 17, 2015 Report Share Posted February 17, 2015 Please PM me your license code for verification so I can grant you access. Please also submit all support enquries to http://support.flexispy.com. This forum is not for official support. Link to comment
DrEvil69 Posted February 17, 2015 Report Share Posted February 17, 2015 Hay Ian trying too send you a message but it saying you cant receive any more messages you might have too do some deleting lol Link to comment
Samesamegl Posted February 17, 2015 Report Share Posted February 17, 2015 Ian, It has been 3 days that I have logged a ticket for a problem and NO ONE Is getting back to me. Sorry to reply in this post but I noticed that your team is active replying so I need someone to urgently reply to my support tickets and follow up emails. 3 days for a paid service that is not working is unacceptable. my ticket # is ZJK-102-92280 Link to comment
cher Posted February 17, 2015 Report Share Posted February 17, 2015 Is there actually anyone that works at the control centre of Flexispy ? I am beginning to think not. ALWAYS AWAY on the online help, never getting back to me after emailing support numerous times, Its been since the 13th Feb... thats 5 whole days of not receiving any updates from the target device, and that negates the whole purpose of having the spy software in the first place. If I didn't need to know what was going on I wouldn't have gone to all the trouble of installing this. I shouldn't have bothered because now all I'm doing is paying a whole lot of money for nothing ! Link to comment
Guest Ian Posted February 18, 2015 Report Share Posted February 18, 2015 Hay Ian trying too send you a message but it saying you cant receive any more messages you might have too do some deleting lol It should work now. I apologise. Is there actually anyone that works at the control centre of Flexispy ? I am beginning to think not. ALWAYS AWAY on the online help, never getting back to me after emailing support numerous times, Its been since the 13th Feb... thats 5 whole days of not receiving any updates from the target device, and that negates the whole purpose of having the spy software in the first place. If I didn't need to know what was going on I wouldn't have gone to all the trouble of installing this. I shouldn't have bothered because now all I'm doing is paying a whole lot of money for nothing ! Please PM me your license code and I will look in to this for you. I apologise for the delay. Link to comment
Guest Ian Posted February 18, 2015 Report Share Posted February 18, 2015 Ian, It has been 3 days that I have logged a ticket for a problem and NO ONE Is getting back to me. Sorry to reply in this post but I noticed that your team is active replying so I need someone to urgently reply to my support tickets and follow up emails. 3 days for a paid service that is not working is unacceptable. my ticket # is ZJK-102-92280 I have looked in to this and replied back to you. I apologise for the delay. Link to comment
Guest Ian Posted February 18, 2015 Report Share Posted February 18, 2015 Ian, It has been 3 days that I have logged a ticket for a problem and NO ONE Is getting back to me. Sorry to reply in this post but I noticed that your team is active replying so I need someone to urgently reply to my support tickets and follow up emails. 3 days for a paid service that is not working is unacceptable. my ticket # is ZJK-102-92280 I have looked in to this and replied back to you. I apologise for the delay. Link to comment
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