mja Posted January 26, 2015 Report Share Posted January 26, 2015 Can anyone report success or failure in updating FS for Android to the latest software 2.10.2? - this software release was issued on Jan 23, 2015. Any input would be appreciated, but if you can report the target phone model (Samsung, HTC, Nexus, etc) and Android software version the Target phone is using that would be great. On my end, the Target is a Nexus 4 running 4.4.2. After never having problems with remote update before, when I tried the last remote update (to 2.9.2 on Dec 26), the FS software crashed, and I had to get physical access to the phone to reinstall. I need to avoid that problem now, as I won't have physical access to the phone for several months. Any input will be appreciated. Thanks, Link to comment
Irenepene Posted January 26, 2015 Report Share Posted January 26, 2015 Mine is dead since the last update... Link to comment
paullyn Posted January 26, 2015 Report Share Posted January 26, 2015 Updated Android Samsung 3 running 4.1.2 yesterday. Went smooth just like the last update. Everything seems fine. Link to comment
Guest Ian Posted January 27, 2015 Report Share Posted January 27, 2015 Can anyone report success or failure in updating FS for Android to the latest software 2.10.2? - this software release was issued on Jan 23, 2015. Any input would be appreciated, but if you can report the target phone model (Samsung, HTC, Nexus, etc) and Android software version the Target phone is using that would be great. On my end, the Target is a Nexus 4 running 4.4.2. After never having problems with remote update before, when I tried the last remote update (to 2.9.2 on Dec 26), the FS software crashed, and I had to get physical access to the phone to reinstall. I need to avoid that problem now, as I won't have physical access to the phone for several months. Any input will be appreciated. Thanks, I am sorry to hear that happened. Now that you have reinstalled you should have the latest version. If you have further issues with it please contact our support team for assistance. Link to comment
mja Posted January 28, 2015 Author Report Share Posted January 28, 2015 Thanks Ian - do you have any feedback about users updating to 2.10.2? my problems occurred when trying to update to 2.9.2, so after reinstalling manually i had the latest version, but am now one behind with the new release. I'd like to get some more data points before I pull the trigger on the remote update. By the way, I submitted a ticket to ask the support staff as well. The reference is CJV-854-40193. Any feedback would be greatly appreciated. thanks, Link to comment
Guest Ian Posted January 29, 2015 Report Share Posted January 29, 2015 Please understand that this forum is not for support issue so we will deal with your ticket separately via our support site. However, after speaking to our developers we have not experienced any issues with the software via remote update during our testing. Did you submit a diagnostic report as that is always helpful to give to our support staff for further analysis? Link to comment
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