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Have you submitted a support ticket to FlexiSPY support about this?  Please do so and include a software diagnostic report in the ticket so we can see the status of the software.  You can find how to submit a remote SMS command to the TARGET phone to get a diagnostic report inside your online account at Help > Reference Manuals > Control Centre Commands.


Please note that on some devices and configurations remote SMS commands will be fully visible, even if you type it correctly, so please bear that in mind before proceeding.

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