Irenepene Posted January 14, 2015 Posted January 14, 2015 Hello i just sent an ticket Ticket ID #CAJ-101-12546. I wanted to deactivate and uninstall flexispy but both sms showed on the targetphone...i have been not updated since 20 days now...when flexispy is doing this for me from their side Please let it be done at european time at night.... My dashboard is still active but iTS not working.
Guest Ian Posted January 15, 2015 Posted January 15, 2015 Hello. The one thing to try is to get the device, reinstall the software and then uninstall that version and that should resolve it.
Irenepene Posted January 15, 2015 Author Posted January 15, 2015 But my subscription is ending on 04-02-15.... ITS not worth it for my to try again....you also dont refund, so i want to end it.
Guest Ian Posted January 16, 2015 Posted January 16, 2015 I am very sorry to hear that you are not willing to try to work with us to resolve this issue but I understand. The solution is there if you need it.
Irenepene Posted January 16, 2015 Author Posted January 16, 2015 I am very sorry to hear that you are not willing to try to work with us to resolve this issue but I understand. The solution is there if you need it. NOT willing to work with us?????? Ian, what going on????? Your not willing to work with me....i have send you so many tickets for help...now finaly you admit thats ist a flexispy problem for android...like i told you before..my subscription ends on 04-02-15. I have only two weeks to try a reinstall..that to little worth to try. I have asked you so many times for a refund (or a moth or so for free) no anser from you anyway....i havent recieved a thing since 19-12-2014. Please dont say i am not working withe me...last summer i also did not capture a thing because there was a serverissueu.
Irenepene Posted January 16, 2015 Author Posted January 16, 2015 By the way...i am willing to help you...if there is an issue with samsung s4 let me test it for you..from your Side i ask for a free subscription..the cheapest is fine as long as i can capture whatsapp....
Guest Ian Posted January 19, 2015 Posted January 19, 2015 By the way...i am willing to help you...if there is an issue with samsung s4 let me test it for you..from your Side i ask for a free subscription..the cheapest is fine as long as i can capture whatsapp.... Please submit a support ticket to us about this and we will see what we can do to assist you and thanks very much for the offer, it is much appreciated.
Guest Ian Posted January 20, 2015 Posted January 20, 2015 Can you PM me the ticket ID so I can chase this up please? We do offer a beta testing program for selected customers we feel would be willing to assist us with testing pre-release versions of the software on their device (I am not in charge of this program, I just pass on candidates) so once I have you ticket ID I can forward you for that program.
Irenepene Posted January 20, 2015 Author Posted January 20, 2015 View Ticket: #VAO-866-96940.....is it a save programm?
Guest Ian Posted January 21, 2015 Posted January 21, 2015 View Ticket: #VAO-866-96940.....is it a save programm? I have assigned this ticket to my supervisor for follow up. Please wait for them to reply.
Irenepene Posted January 21, 2015 Author Posted January 21, 2015 Oké, i Will wait....i can sent you my review if you wish....i there to see i have waited many moths...
Guest Ian Posted January 23, 2015 Posted January 23, 2015 Oké, i Will wait....i can sent you my review if you wish....i there to see i have waited many moths... A review of the software would be much appreciated, thank you. Unfortunately I can only escalate issues as I have done with your ticket, I still have to wait for my superiors to reply and, when they do, I will be sure to let you know.
Irenepene Posted January 23, 2015 Author Posted January 23, 2015 A review of the software would be much appreciated, thank you. Unfortunately I can only escalate issues as I have done with your ticket, I still have to wait for my superiors to reply and, when they do, I will be sure to let you know. Ian, i wrote a review for FS you can find it in ticket View Ticket: #VAO-866-96940...if you need anything more...say it. I dont think i should put the review here..its not so good..
Irenepene Posted January 26, 2015 Author Posted January 26, 2015 Still waiting Ian, i also send you a review...Ticket: #VAO-866-96940
Guest Ian Posted January 27, 2015 Posted January 27, 2015 Thanks for this. It has been escalated to my seniors which means it is now out of my hands but I will be sure to notify them again and hopefully they will respond.
Irenepene Posted January 27, 2015 Author Posted January 27, 2015 But i have asked you about a week ago how long does it take for an anser?????
Guest Ian Posted January 28, 2015 Posted January 28, 2015 Your ticket, VAO-866-96940, on our system has been escalated to my superiors to be dealt with and so they will be replying to it as it is out of my hands now. I will once again look in to this and notify them so they they can respond and assist you and I apologise for the inconvenience caused.
Guest Ian Posted February 3, 2015 Posted February 3, 2015 I apologise for the delay. I will chase it again for you.
Recommended Posts