drazil Posted December 27, 2014 Report Share Posted December 27, 2014 Hi all My target device has been upgraded to a new one, so obviously I want the new one to be tracked. But I cannot send a message to the old one to uninstall and therefore do not have the installation routine available to me so I can install it on the new one. In fact, the new one has installed it but cannot activate as I do not have a code. And now I cannot remove the 'input code' screen as it starts with the phone and looks very suspicious. Can someone please tell me how I get round this. I need the software working on the new phone urgently. And obviously want to uninstall it on the old phone (I assume I have to so new one works). Thanks Link to comment
rdrumond Posted December 27, 2014 Report Share Posted December 27, 2014 Do you still have access to the old device ? If so , You could turn it on , put any simcard , change the number in the panel , uninstall, then re install in the new phone ... just an idea Link to comment
drazil Posted December 27, 2014 Author Report Share Posted December 27, 2014 Do you still have access to the old device ? If so , You could turn it on , put any simcard , change the number in the panel , uninstall, then re install in the new phone ... just an idea Thanks for the reply. I still have access, but no simcard to put in it. The simcard (iphone 4) was cut down in size to put in the new phone (iphone 5). So no way to uninstall using simcard method. Link to comment
drazil Posted December 27, 2014 Author Report Share Posted December 27, 2014 Thanks for the reply. I still have access, but no simcard to put in it. The simcard (iphone 4) was cut down in size to put in the new phone (iphone 5). So no way to uninstall using simcard method. Panic over. I found a card from my tracker used on a drone. All sorted, thanks. 1 Link to comment
rdrumond Posted December 27, 2014 Report Share Posted December 27, 2014 Good luck and a good and peacefull year ahead! Link to comment
Guest Ian Posted January 7, 2015 Report Share Posted January 7, 2015 Thanks for letting us know this issue was resolved. If you cannot uninstall the software via SMS command or through Control Center and you wish to reinstall on to a new TARGET device you can always contact our support team who will deactivate your account from here for you so that you can reinstall again but this should only be done if, as in the case of drazil, SMS or Control Centre deactivation and uninstallation fails to work. Link to comment
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