S A Posted February 3 Report Share Posted February 3 The ambient recording is working but when I download it, there is no sound for the 30 minutes. Does anyone have any idea of what settings I can check on to make the sound record? Thank you S A Quote Link to comment Share on other sites More sharing options...
Dany Posted February 4 Report Share Posted February 4 9 hours ago, S A said: The ambient recording is working but when I download it, there is no sound for the 30 minutes. Does anyone have any idea of what settings I can check on to make the sound record? Thank you S A Similar problem also for me for several times? Please support! Thank you. 1 Quote Link to comment Share on other sites More sharing options...
MarkM Posted February 5 Report Share Posted February 5 Hello, Please check our knowledge base for troubleshooting steps regarding no sound for Ambient Recordings below: Ambient Recordings have no sound (flexispy.com) If issue persists, kindly raise a ticket from inside your portal as this will help us with the information required to troubleshoot the issue further. Thank you. Quote Link to comment Share on other sites More sharing options...
S A Posted February 5 Author Report Share Posted February 5 Thank you!! I'll check on this Quote Link to comment Share on other sites More sharing options...
Graham Posted February 6 Report Share Posted February 6 Hi Guys I find Ambient recording works great on my version 4.27.3 - but there are times when the sound will not work. Sometimes if earphones are being used, can cause a problem. If the user is on a call and call recording is taking place at the same time If the user is using the video record function and make a video If the used restarts their phone half way through the recording My target phone is Samsung Galaxy S10 I hear some people are having problems with Ambient on the latest version, maybe see if you can download 4.27.3 - its pretty stable with Andriod 13 and less (not rooted) Cheers Graham Quote Link to comment Share on other sites More sharing options...
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