Upload time

[yelazu]

hi has anyone else the problem that new datas need more than 1 hour to upload to the server today? its the 3 time this week and Im not sure if the device is the problem or if there is only a server problem 😏

[geppy33]

I have the same problem too

[yelazu]

ok then maybee it is really a server problem its more then 6 hours now that it is not working well and the datas need long time to upload

[geppy33]

I also think it's a server problem. it's also slow to open pages. it tells me that the device was connected and synchronized a few seconds ago but it doesn't load any data

[yelazu]

yes the same here and the dashboard side needs long to load also I hope they solve the problem soon

[geppy33]

the events are not even processed. I tried to start an ambient recording but it doesn't start

[geppy33]

I hope the unloaded data is not lost

[yelazu]

there was some datas Upload now which are over 1 hour old but only a few not all 

[geppy33]

Yes me too. but I'm sure there are others missing

[MarkM]

Hi,

 

There are several reasons that this may happen.

 

Please use the following easy-to-use troubleshooting guide.

 

https://support.flexispy.com/portal/en/kb/articles/data-not-uploading

 

For the ambient issue, the software is getting corrupted that's why no command is pushing through. Normally, this issue can be fixed by restarting the target device for a couple of times to refresh the software. Afterwards, send a single command again to test and let me know your result.

 

Hope this helps!