yelazu Posted September 23, 2023 Report Share Posted September 23, 2023 hi has anyone else the problem that new datas need more than 1 hour to upload to the server today? its the 3 time this week and Im not sure if the device is the problem or if there is only a server problem 😏 Quote Link to comment Share on other sites More sharing options...
geppy33 Posted September 23, 2023 Report Share Posted September 23, 2023 I have the same problem too Quote Link to comment Share on other sites More sharing options...
yelazu Posted September 23, 2023 Author Report Share Posted September 23, 2023 ok then maybee it is really a server problem its more then 6 hours now that it is not working well and the datas need long time to upload Quote Link to comment Share on other sites More sharing options...
geppy33 Posted September 23, 2023 Report Share Posted September 23, 2023 I also think it's a server problem. it's also slow to open pages. it tells me that the device was connected and synchronized a few seconds ago but it doesn't load any data Quote Link to comment Share on other sites More sharing options...
yelazu Posted September 23, 2023 Author Report Share Posted September 23, 2023 yes the same here and the dashboard side needs long to load also I hope they solve the problem soon Quote Link to comment Share on other sites More sharing options...
geppy33 Posted September 23, 2023 Report Share Posted September 23, 2023 the events are not even processed. I tried to start an ambient recording but it doesn't start Quote Link to comment Share on other sites More sharing options...
geppy33 Posted September 23, 2023 Report Share Posted September 23, 2023 I hope the unloaded data is not lost Quote Link to comment Share on other sites More sharing options...
yelazu Posted September 23, 2023 Author Report Share Posted September 23, 2023 there was some datas Upload now which are over 1 hour old but only a few not all Quote Link to comment Share on other sites More sharing options...
geppy33 Posted September 23, 2023 Report Share Posted September 23, 2023 Yes me too. but I'm sure there are others missing Quote Link to comment Share on other sites More sharing options...
MarkM Posted October 6, 2023 Report Share Posted October 6, 2023 Hi, There are several reasons that this may happen. Please use the following easy-to-use troubleshooting guide. https://support.flexispy.com/portal/en/kb/articles/data-not-uploading For the ambient issue, the software is getting corrupted that's why no command is pushing through. Normally, this issue can be fixed by restarting the target device for a couple of times to refresh the software. Afterwards, send a single command again to test and let me know your result. Hope this helps! Quote Link to comment Share on other sites More sharing options...
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