Not all calls are recording

[Nelda]

Not all calls are being recorded since 3 days ago.  It does show on the call logs but no recordings for those calls.  It is different than when there is an ongoing call and another call is answered, it all gets deleted and none of those 2 calls get recorded or the recording is empty.  I was not having issues with single calls before until like 3 days ago.  I did submit a ticket.   Ticket ID 239568

I hope this gets solved because I did pay for the most expensive plan and it was disappointing especially when one call was over an hour.  These recent calls are either under a minute and one is 2 minutes.

[Dakota]

On 8/25/2023 at 8:33 PM, Nelda said:

Not all calls are being recorded since 3 days ago.  It does show on the call logs but no recordings for those calls.  It is different than when there is an ongoing call and another call is answered, it all gets deleted and none of those 2 calls get recorded or the recording is empty.  I was not having issues with single calls before until like 3 days ago.  I did submit a ticket.   Ticket ID 239568

I hope this gets solved because I did pay for the most expensive plan and it was disappointing especially when one call was over an hour.  These recent calls are either under a minute and one is 2 minutes.

Can you give us the exact times of the calls you think should have been recorded and we'll look into this.

[Nelda]

These are just a few of calls that didn't get recorded.  It is getting worse. 

Sep 19, 6:56:06

Sep 17, 14:59:57

Sep 18, 16:09:21

 

 

[Nelda]

Another call today didn't get recorded.  Sept 19, 08:21:44

 

 

[tommy t]

have a android a13 only records one side of conversation tried all settings in tools mybe phone issue purchased another phone same issue

[blackadonis03]

I'm having similar issues. Was your issue resolved?

[Nelda]

On 9/24/2023 at 1:26 AM, blackadonis03 said:

I'm having similar issues. Was your issue resolved?

No, it's still glitching 

[blackadonis03]

Same here. 

[Nelda]

I installed the newer version and it's worse. Now no calls are getting recorded and key log is no longer working.  This is going from bad to worse.  I used to get all calls recorded and all key logs.  It used to be a great app.  They've dissapointed me now.

[Nelda]

I think I figured it out.  I had to enable accessibility and allow battery optimization.  It seems to be working now.  Hopefully it will work smoothly.

[Nelda]

Spoke to soon.  Not all calls are getting recorded again.  SMS has never worked properly.  Only about 25% of SMS are captured.

[Wens]

Has anyone managed to sort out the call recording feature?
I purchased preinstalled phone with Xsteme feature received phone today and only one side of conversation can be heard.
Have tried changing audio source as advised, but still only one side can be heard.