Push Server Error

[Pee]

Hi 

Has anyone encountered or is anyone experiencing "Push Server Error The device is not online - Contact support" . How did you get it resolved? Unfortunately, I just left home on a trip and will only be back in October so can't have access to the device to reinstall. 

[buddymartin440]

Having server errors as well.  Also having errors with massive delays on push commands, such as ambient recordings.  A couple hours late.

Set a scheduled ambient recording then got this:

"Sync Temporal Application Control 37m GPS not received"

Ive been using this software for years, ive never had this much difficulty.

[Pee]

I suspect Samsung or android has blocked the accessibility function because it look a lot different and i don't know how to get past it

[Dakota]

On 8/14/2023 at 3:02 PM, Pee said:

Hi 

Has anyone encountered or is anyone experiencing "Push Server Error The device is not online - Contact support" . How did you get it resolved? Unfortunately, I just left home on a trip and will only be back in October so can't have access to the device to reinstall. 

Please reply with a support ticket number so that I can find your license key and troubleshoot