Target device disconnected

[Felix]

Hello everyone

I have a new samsung galaxy se20 OS 11, all was going well as before in my previous licence but, the sync service was disable by the person using the phone because it was showing 14% consumption in battery, I presume that kill the app, is any way to reactivate it remotely if not is anyway to hide that option so it cant be disable? 

Ticket number 138467.

 

Thanks

[Paulo FW]

apologies for the late response.

As we've reviewed your ticket: 138467

Our support was able to provide an answer for you question. 

Should you have further question or concern, you can submit a response to your ticket

[simong]

It's the 7th time that this happens to me too!

Did you solved in some way?

 

Support team doesn't support, just write copied/pasted replies or tells it's impossible the device lost software.

 

But it is indeed. 

 

thanks

[Paulo FW]

1 hour ago, simong said:

It's the 7th time that this happens to me too!

Did you solved in some way?

 

Support team doesn't support, just write copied/pasted replies or tells it's impossible the device lost software.

 

But it is indeed. 

 

thanks

Hi, 


Thank you for contacting us. Can you please tell us the ticket number for your case? 

So we can check on the account, and respond to you within that ticket. 

[simong]

On 9/30/2021 at 2:14 PM, Paulo FW said:

Hi, 


Thank you for contacting us. Can you please tell us the ticket number for your case? 

So we can check on the account, and respond to you within that ticket. 

Hi 

It is n 

143810

 

thanks

 

 

 

 

 

 

[sony]

bonjour, 

Avez-vous eu une réponse à votre problème ? car je pense avoir le même problème, et je n’ai pas de solution, merci d’avance pour votre réponse

 

[Paulo FW]

On 10/15/2021 at 8:05 PM, sony said:

bonjour, 

Avez-vous eu une réponse à votre problème ? car je pense avoir le même problème, et je n’ai pas de solution, merci d’avance pour votre réponse

 

Bonjour,

Pouvez-vous nous fournir votre numéro de support de ticket afin que nous puissions jeter un œil à votre compte.

[sony]

bonjour, Paulo,

je n’ai jamais eu de solution, ca n’je n’a jamais fonctionné hélas

[Paulo FW]

On 12/11/2021 at 10:32 PM, sony said:

bonjour, Paulo,

je n’ai jamais eu de solution, ca n’je n’a jamais fonctionné hélas

Je suis désolé d'entendre ça,

Mais si vous avez d'autres problèmes ou avez besoin d'aide, veuillez nous en informer