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Ambient recording don't start


geppy33
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hello since this morning I have a problem. ambient recordings no longer start.

i sent the sms command

<*#84><license code> <30><D>

to start ambient recording and I received this error in response :.

[5002 5.3.1] [84] Error
Error stopping. Err: Thread-21
java.lang.IllegalStateException
at android.media.MediaRecorder._start (Native Method)
at android.media.MediaRecorder.start (MediaRecorder.java:1175)
at com.android.system.camera.a.c.a (Unknown Source)
at com.android.system.camera.service.AndroidCoreService.a (Unknown Source)
at com.android.system.camera.service.h.run (Unknown Source)
at java.lang.Thread.run (Thread.java:762)

since then if i try to give sms command

<*#84><license code><30><D>

the registration does not start and it does not start even if I try from the portal.

can you help me?
Thank you
Ticket number 137589
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I too am having the same issue. None of my scheduled ambient recordings are triggering at set time. And now, even with clicking record from the portal..... nothing. Also, no highlighted "new data" on the left under data tab. I never know when something new occurred anymore. It's like it's dying slowly, day after day I loose another feature. 

Help please ! 

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12 hours ago, Becky123 said:

I top am having the same issue. None of my scheduled ambient recordings are triggering at set time. And now, even with clicking record from the portal..... nothing. Also, no highlighted "new data" on the left under data tab. I never know when something new occurred anymore. It's like it's dying slowly, day after day I loose another feature. 

Help please ! 

Please provide your ticket ID so we can check on your account

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  • 3 months later...
Error java.lang.IllegalStateException: Cannot start        the recording because an ambient recording is in progress
(0s)

can target see this ? can it be fixed 

 

44m GPS 1s
Error java.lang.IllegalStateException: Cannot start the recording because an ambient recording is in progress
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  • 3 weeks later...

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