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Call Recording Did Not Come Through


DC1077
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Calls in and out are being recorded no problem except for on 18 minute call did not. That was the one recording I needed. Has anyone ever had support successfully restore a call Recording? 

Just created the ticket - ticket ID 136420

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16 hours ago, Paulo FW said:

Thank you for contacting us,

We've seen the ticket. And we already assign a senior tech to check on your account. 

And he submitted a response to your concern. 

 

Thank you! 

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  • 3 weeks later...

Hi

As we've reviewed the ticket. 

Our support ask to test certain scenarios for your concern. If you've tried those methods

Kindly respond to your ticket: #136420


So that our technicians can provide assistance right away

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4 hours ago, Nelda said:

Were you able to recover the call recording?  I noticed that when ambient recording is in progress phone calls stop ambient recording and calls don't get recorded. Is that normal?

Thank you for contacting us,

If you've submitted a ticket with this kind of concern, please provide us the ticket number

so that we can review the account and respond to you within that ticket

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4 hours ago, Nelda said:

Were you able to recover the call recording?  I noticed that when ambient recording is in progress phone calls stop ambient recording and calls don't get recorded. Is that normal?

  

Thank you for contacting us,

If you've submitted a ticket with this kind of concern, please provide us the ticket number

so that we can review the account and respond to you within that ticket

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