ambient recording issue

[shah]

having problem with ambient recording it doesn't work seamlessly..

[Paulo FW]

Thank you for contacting us,

to help us assist you further please provide your support ticket number so we can review, and we will reply to you inside the ticket you submitted.

[shah]

i have sent ambient recording command the client has received the recording but in execution field it is blank its been more than one hour but nothing is happening,    i have sent another command of get latest device setting i got it as pcc in red but in execution even that is blank , can anyone please help ?

 

[Paulo FW]

Hi, 

do you have a ticket for this concern? 
and can you please provide the license key so we can check the account
 

[shah]

is it ok to display license key here , it might be miused right ?

[Paulo FW]

you can send me a private message