mmmmm Posted April 17 Report Share Posted April 17 Hi, I have android premium version, and ambient recording dont work since yesterday. Also rem cam and rem video. Device settings last updated is 21 hours ago, which is exact time when all off that stopped working. What can I do? Quote Link to comment Share on other sites More sharing options...
Greg Dill Posted April 17 Report Share Posted April 17 Submit a ticket and see if Dakota can help you. Mine has done it several times and he had to reset something on their end to get it fixed. Good luck Quote Link to comment Share on other sites More sharing options...
Dakota Posted April 19 Report Share Posted April 19 On 4/18/2021 at 12:26 AM, mmmmm said: Hi, I have android premium version, and ambient recording dont work since yesterday. Also rem cam and rem video. Device settings last updated is 21 hours ago, which is exact time when all off that stopped working. What can I do? Please provide me with any ticket numbers with our support so I can look into this. Quote Link to comment Share on other sites More sharing options...
mmmmm Posted April 19 Author Report Share Posted April 19 Id is 114062. Thank you Quote Link to comment Share on other sites More sharing options...
Dakota Posted April 19 Report Share Posted April 19 25 minutes ago, mmmmm said: Id is 114062. Thank you Upon checking the ticket I see our support have provided you with a link to a support article for troubleshooting the issue. However, upon reading the article I can see that it needs to be rewritten to include the new command tracking tool, which should allow us to see what's gone wrong. We may also Troubleshoot your account from our end and will update you in either case within 24-hr. Quote Link to comment Share on other sites More sharing options...
mmmmm Posted April 19 Author Report Share Posted April 19 Yes, they send me link, and I checked all of that. Internet conection is good, app works fine except ambient and rem cam and video. When I send command, it shows in command tracking tool, but execution result box is empty. Quote Link to comment Share on other sites More sharing options...
Dakota Posted April 21 Report Share Posted April 21 On 4/19/2021 at 8:30 PM, mmmmm said: Yes, they send me link, and I checked all of that. Internet conection is good, app works fine except ambient and rem cam and video. When I send command, it shows in command tracking tool, but execution result box is empty. Looking at your history we there's definitely been a delay for some reason from the command being received by the mobile device. however all the execution results are successful. Please confirm that you have indeed received the files. Quote Link to comment Share on other sites More sharing options...
Jknight Posted July 22 Report Share Posted July 22 Was there a fix for this? I am having the exact same issue. The execution box become empty when these features stopped working Quote Link to comment Share on other sites More sharing options...
shah Posted September 3 Report Share Posted September 3 same problem with me can you please help , and what can i do from my end. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.