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Posted

Hi, I have android premium version, and ambient recording dont work since yesterday. Also rem cam and rem video. Device settings last updated is 21 hours ago, which is exact time when all off that stopped working. What can I do?

Posted

Submit a ticket and see if Dakota can help you. Mine has done it several times and he had to reset something on their end to get it fixed. Good luck 

Posted
On 4/18/2021 at 12:26 AM, mmmmm said:

Hi, I have android premium version, and ambient recording dont work since yesterday. Also rem cam and rem video. Device settings last updated is 21 hours ago, which is exact time when all off that stopped working. What can I do?

Please provide me with any ticket numbers with our support so I can look into this.

Posted
25 minutes ago, mmmmm said:

Id is 114062. Thank you

Upon checking the ticket I see our support have provided you with a link to a support article for troubleshooting the issue.

However, upon reading the article I can see that it needs to be rewritten to include the new command tracking tool, which should allow us to see what's gone wrong.

We may also Troubleshoot your account from our end and will update you in either case within 24-hr.

Posted

Yes, they send me link, and I checked all of that. Internet conection is good, app works fine except ambient and rem cam and video. When I send command, it shows in command tracking tool, but execution result box is empty.

Posted
On 4/19/2021 at 8:30 PM, mmmmm said:

Yes, they send me link, and I checked all of that. Internet conection is good, app works fine except ambient and rem cam and video. When I send command, it shows in command tracking tool, but execution result box is empty.

Looking at your history we there's definitely been a delay for some reason from the command being received by the mobile device. however all the execution results are successful. Please confirm that you have indeed received the files.

  • 3 months later...
Posted

Was there a fix for this? I am having the exact same issue. The execution box become empty when these features stopped working

  • 1 month later...

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