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Anyone else having keylogger issue?


firstd

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Everything was working pretty well until 2 days ago now I'm getting no Keylogger reports and can't use RemCam. I can use RemVid though. I still get SMS, MMS and most of the other reports that I want. Phone is syncing and I restarted it. I bought the phone, a Galaxy S9+, preinstalled with the Extreme version. I have a support ticket and am working with support but they have not been very helpful so far. The kicker...my renewal is coming up in 3 days! lol

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I have a s9 and I have never had remcam operating. Remvid will which makes no sense but not sure the reason. Get a ticket number from support and see if Dakota can help you. This has happened to me several times in the past and he reset something on their end and everything worked fine after that. Good luck 

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Thank you for the info. I did finally get help from support but I had to access the target phone to fix it. Anti virus may have caused the issue. I had to go to Settings>Accessibility>Installment Services and turn Installment Services on. 

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  • 3 weeks later...

I am having the issue that most of my keylogs get recorded. Some slip through the cracks but I will see the sent text in sms. It is not a big deal but interesting to note if there needs to be a fix in the next update. No settings issues here, since none have been adjusted (which I did double check).

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  • 4 weeks later...

Key logger has stopped  working for Google searches. The Target phone user has a widget for the Google search on the Home Screen and uses a microphone to enter search term. Searches were captured for a couple of hours then nothing since yesterday morning. It’s an Android that is not rooted. Any suggestions on how to fix this?

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  • 3 years later...

75% OF THE "APPS" do not work, do not function, do not collect any information. Their service is becoming an expensive waste of money....If you ever ask for help, they ask for more money....Considering the cost of the base app, tech support should be included....Make any complaints and they ignore you or ask for more money.

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9 hours ago, JTMorgan7 said:

75% OF THE "APPS" do not work, do not function, do not collect any information. Their service is becoming an expensive waste of money....If you ever ask for help, they ask for more money....Considering the cost of the base app, tech support should be included....Make any complaints and they ignore you or ask for more money.

Hello JTMorgan7,

Thank you for your valuable feedback.

We are sorry to hear that you are facing difficulties with capturing data and events.

Tech Support is indeed included and can be found inside your portal. Simply click on the chat icon to initiate primary troubleshooting steps with our AI Chatbot - and if required, will give you a link to submit a ticket. May we ask if you have already submitted one? If so, kindly provide us the ticket number so we can check the status. And if not, we strongly encourage you to raise a ticket from within your portal. This will provide us with the necessary details to effectively troubleshoot your issue.

Our support team is committed to helping you resolve your issue, with your satisfaction being our top priority.

Support

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