Nothing is updating

[AngelEyes]

The phone has not updated for several hours

This has been ongoing issues since last spring

Either a server error or something

Won't take commands and info won't load in portal correctly

[AngelEyes]

So they closed my ticket without a reply or response   Nothing  I don't understand this.  

#87959 ticket number with no answer

[Architect]

Ill look into it

[Architect]

Your ticket #87919 was closed because you have a similar ticket 87919 open. Agent Topher closed this ticket and answered you on that one.

 

FYI... we will be rolling out a new debug tool referred to internally as LOOPSTACK which will allow you to carry out command tracking.

This should help get to the bottom of issues. FYI, we noticed that many customers send lots of recording commands, which are rejected as an existing recording is under way. However as users don't see this, they keep pumping commands, which stack up and cause failures

 

We will add an indicator to the portal to let customers know when this happens, so they can wait till the current recording is complete 

[AngelEyes]

Thank you   It appears some of the commands sticking seems to happen when target is low battery , shuts off or the person turns off to update   

[Dakota]

On 11/26/2020 at 1:54 AM, AngelEyes said:

The phone has not updated for several hours

This has been ongoing issues since last spring

Either a server error or something

Won't take commands and info won't load in portal correctly

Upon checking your account new data has been uploading consistently for several days and your phone is connected. Can you confirm that this issue is resolved?