DC1077 Posted October 29, 2020 Report Share Posted October 29, 2020 Hello all, Last night target phone updated to Android OS 11 and immediately killed the Flexispy software. I deactivated, uninstalled, confirmed that all pre-install prerequisites were complete such as disabling Google Play Protect, etc. I can not get passed the page where we enter the key number. It stalls at that page and says "getting ready" and never actually let's me put in my code. Has anyone found out how to install the software on OS 11? Quote Link to comment Share on other sites More sharing options...
Dakota Posted October 29, 2020 Report Share Posted October 29, 2020 Please provide us with the model of the target device. Quote Link to comment Share on other sites More sharing options...
DC1077 Posted October 29, 2020 Author Report Share Posted October 29, 2020 Just now, Dakota said: Please provide us with the model of the target device. Google Pixel 3 XL Quote Link to comment Share on other sites More sharing options...
Dakota Posted October 29, 2020 Report Share Posted October 29, 2020 5 minutes ago, DC1077 said: Google Pixel 3 XL Thanks. I've sent this over to our development team so that they can investigate and debug ASAP. Quote Link to comment Share on other sites More sharing options...
DC1077 Posted October 29, 2020 Author Report Share Posted October 29, 2020 3 minutes ago, Dakota said: Thanks. I've sent this over to our development team so that they can investigate and debug ASAP. Thank you!! Quote Link to comment Share on other sites More sharing options...
DC1077 Posted October 29, 2020 Author Report Share Posted October 29, 2020 1 hour ago, Dakota said: Thanks. I've sent this over to our development team so that they can investigate and debug ASAP. If it helps, here's what's happening. First I get a message that the app is built for an older version. I click okay to proceed and then get stuck at the point where I need to enter my license key. It never goes passed that point. Quote Link to comment Share on other sites More sharing options...
Dakota Posted October 29, 2020 Report Share Posted October 29, 2020 10 minutes ago, DC1077 said: If it helps, here's what's happening. First I get a message that the app is built for an older version. I click okay to proceed and then get stuck at the point where I need to enter my license key. It never goes passed that point. This is very helpful, thank you. Looking into this now. Quote Link to comment Share on other sites More sharing options...
Dakota Posted November 5, 2020 Report Share Posted November 5, 2020 We have issued a fix for this — Thank you for all your help debugging! We will extend your license by a year for free as a thanks. 1 Quote Link to comment Share on other sites More sharing options...
DC1077 Posted November 5, 2020 Author Report Share Posted November 5, 2020 9 hours ago, Dakota said: We have issued a fix for this — Thank you for all your help debugging! We will extend your license by a year for free as a thanks. Thank you very much for everything you and the support team to get this fixed!! Quote Link to comment Share on other sites More sharing options...
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