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Instagram IM's not updating


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IM's stopped coming through at 1:40 yesterday however key logs do just wondering if anyone else is having same problem? I was told even if Instagram was updated on target phone it would still capture IM's. Any help would be appreciated. 

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On 10/28/2020 at 8:35 PM, Greg Dill said:

They started working the next day after this post and stopped working Monday so not sure what's going on. 

Is it working now?

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My target phone doesn't have Facebook or WhatsApp. Instagram is the only app I get Ims from. Dakota helped me get it straightened out so he may be able to assist you but I would submit a ticket with support first. Good luck 

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  • 3 weeks later...
On 10/22/2020 at 5:30 AM, Greg Dill said:

IM's stopped coming through at 1:40 yesterday however key logs do just wondering if anyone else is having same problem? I was told even if Instagram was updated on target phone it would still capture IM's. Any help would be appreciated. 

 

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Hi, I am experiencing the same issues. I have the extreme package for Android and I can’t see ANY screenshots apps. I can only see key logs which is so frustrating because I know there is activity on the phone. They just stopped loading November 13th. I’ve barely had the software a month! I can only see location and web activity which is NOTHING I need to even see! I have emailed support so many times. Did they help resolve your issues? I’m trying to be hopeful but it’s so difficult 

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18 minutes ago, Pavielle said:

Hi, I am experiencing the same issues. I have the extreme package for Android and I can’t see ANY screenshots apps. I can only see key logs which is so frustrating because I know there is activity on the phone. They just stopped loading November 13th. I’ve barely had the software a month! I can only see location and web activity which is NOTHING I need to even see! I have emailed support so many times. Did they help resolve your issues? I’m trying to be hopeful but it’s so difficult 

Pavielle, thank you for reporting these issues. As mentioned in various other posts of yours please DM me your license key so that I can look into this.

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On 10/22/2020 at 5:30 AM, Greg Dill said:

IM's stopped coming through at 1:40 yesterday however key logs do just wondering if anyone else is having same problem? I was told even if Instagram was updated on target phone it would still capture IM's. Any help would be appreciated. 

My IM’s suddenly stopped as well. I actually got scared thinking I was busted. Key logs CLEARLY indicate that the software is working. My sole purpose for purchasing the software was to see IM messages. It’s so frustrating! Did they fix your issue?

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Have you submitted a ticket? Its very difficut to try to help when we dont know the model, OS version, root status, the missing IM types and so on. We really need this information in one place and a private thread so we can easily manage the conversation. Please log a ticket and post the ticket number here, and we can pick it up.

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21 minutes ago, Architect said:

Have you submitted a ticket? Its very difficut to try to help when we dont know the model, OS version, root status, the missing IM types and so on. We really need this information in one place and a private thread so we can easily manage the conversation. Please log a ticket and post the ticket number here, and we can pick it up.

Model - Note8

Not sure if it’s rooted (I was sent the phone with software pre-installed)

Android Extreme Annual package 

Ticket #’s

- 84809

- 86450

- 86446

IM messages are my main concern (Instagram & Facebook) APP SCREENSHOTS. I can see the key logs working. Calls working. 

Do I need to update version of FS?

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