App down?

[baktus22]

is flexi portal working or is it just down for me for the past hour?

[Dakota]

Hi Baktus,

The portal is online and functioning. What is the error you are receiving? Please provide a screenshot.

[baktus22]

Not syncing but its still green. The target has good internet connection and is working.

[baktus22]

A restart didnt help 

[johnkocinski]

Same problem. No sync since 2 hours. Battery 42%, good internet connection. Non rooted samsung a3, android oreo 8.0.0

and same as Baktus, not syncing but green

[lopezer83]

Same problem. No sync since 3 hours. Battery 60%, good internet connection. Non rooted samsung s7 android oreo 8.0.0

and same as another people not syncing but green

And pending command is

Troubleshooting

Get Latest Product Settings

[baktus22]

3 minutes ago, johnkocinski said:

Same problem. No sync since 2 hours. Battery 42%, good internet connection. Non rooted samsung a3, android oreo 8.0.0

and same as Baktus, not syncing but green

Is anyone else experiencing the same? Please provide information cause i'm suspecting that google play protect had something to do with it

[Justat]

Same problem

[Dakota]

We are working to see if we can replicate this issue. Will let you know asap...

[johnkocinski]

After 3 hours syncing now...

[Dakota]

The issue should be resolved now. One of the servers in the round-robin group went down and some customers on that server did not get updated until they retried and got connected to another server.

[baktus22]

Working. Thanks

[baktus22]

Mistake

[Ata Loss]

On 8/17/2020 at 6:12 AM, Dakota said:

The issue should be resolved now. One of the servers in the round-robin group went down and some customers on that server did not get updated until they retried and got connected to another server.

Hello Dakota! Do you know when support will be available again? I have unanswered tickets for over a month. They are #66091 and #68059. Thank you!

[vrc]

On 8/17/2020 at 8:12 PM, Dakota said:

The issue should be resolved now. One of the servers in the round-robin group went down and some customers on that server did not get updated until they retried and got connected to another server.

Hi Dakota - can you please help me. My device not working and says not connected

[Kal]

21 hours ago, vrc said:

Hi Dakota - can you please help me. My device not working and says not connected

Same here.Device is on and connected to the internet but its already been 8 hours and says not connected.Anyone have the same problem?

[Tiff]

I just purchased💲 Flexispy on Friday 9/4/20 along with purchasing💲 a 3 month warranty. Initially everything was working fine. I tried a few things within the app and all was good. Then about 3 hours after getting the program I no longer had the option to sync data and now the lite by the Target Info is "orange". In less than 24hrs🕟 the program stopped working, and within 48 hours🕖 I have no resolvement to the issue. I have put in tickets💻, responded back to tickets, but yet have not🗣️ had a tech get in touch with me to resolve this issue. This was a complete let down🤬 as well for it was a very important need to use the program the following day (Saturday). 

On my dashboard:

• Client Status: not currently connected
• Syned: 2 days ago

Any assistance that I can get would be greatly appreciated!!

[SpyYou]

Hi,

same Problem.

Client Status: Not currently connected

Synces: 8 hours ago

PLEASE   HELP