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Live monitoring on android stopped working after day 2 saying there was a sim change but there wasn't because the target device was with me at the time. Any help or thoughts?

Posted
On 12/27/2024 at 10:12 PM, Tator said:

Live monitoring on android stopped working after day 2 saying there was a sim change but there wasn't because the target device was with me at the time. Any help or thoughts?

Hello,

Thanks for reaching out.

Changing the SIM card on the target device should not have any impact on data monitoring. We suggest following the steps outlined in our troubleshooting guide here. If issue persists, we highly advise you to raise a ticket from inside your portal as this will help us with the information required to troubleshoot the issue.

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