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FlexiSPY Ticket & Live Chat Policy


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FlexiSPY Ticket & Chat Policy

24 HOUR TICKET SUPPORT

FlexiSPY answers your Support Tickets around the clock. Our policy has always been to answer all Support Tickets within 24 hours or less, although recently this service level has been difficult to maintain due some of our competition going out of business and a sudden rise in our customer base.

We apologize for any delay in ticket response you may have experienced during this time. In efforts to improve our service level and response time, we ask that you submit all technical support queries by email or support ticket system only. This allows us to focus on your needs and respond to technical issues much quicker than live chat currently allows.

There are two ways to submit a ticket to FlexiSPY.

  1. Email us directly at [email protected]
  2. If you’ve ever contacted us by email before, you already have an account in our ticketing system. Simply go to http://support.flexispy.com and login with your email address and password (click “lost password” if you need to retrieve it). Customers who’ve never contacted support before may create a new Support account by clicking “Register” in the top menu. Please use the same email address associated with your purchase whenever contacting us.

Logging into the FlexiSPY Support Center provides a history of all your previous tickets and documents all resolutions we’ve provided. You may also create a new ticket, change the priority level of any open tickets, close tickets you’ve resolved, or re-open tickets you still need further help with.


24/6 LIVE CHAT

Live Chat is available 24/6 for Pre-Sales enquiries and basic questions about the products. If you’re an existing customer with a technical issue, please submit a ticket by emailing us or logging into your support center account as detailed above.

Due to the nature of live chat conversation, it is impossible to maintain higher service levels with a timely response for all customers. Therefore all advanced trouble-shooting and step by step instruction will be escalated to Ticket status through our Support Center.

Please note that certain information can never be provided in Live Chat, such as your FlexiKEY or other privileged account information. Requests for refund or other direct changes to your account must always be made in writing, from the registered email address only. This is to safeguard against phishing attempts, and protect the privacy and confidentiality of all our customer accounts.

 

Please help us in maintaining this policy, which allows us to better serve all customers with a quicker response time for everyone.

Thank you,

FlexiSPY Support Team



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