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Hello Community, I purchased a pre-installed Flexispy phone from the Flexi store. It is been a week since I bought. The phone is on and connected to the internet but no matter what I try, I have not been able to synchronize flexispy. It has been a disaster since I purchased the phone. I am sorry but flexispy support is one of the worst supports I have experienced. The support team closed tickets without even proper resolution. It is like the support team wants to close as many tickets as possible in a short time without giving a single fuck about customer satisfaction. The support team didn't even ask if the resolution provided by them is satisfactory or not before closing the ticket. I had to create another ticket for the same issue since support team closed previous one. Please change support system to allow dialogue between client and support team. Since it is a preinstalled phone from Flexispy I assumed it is a rooted phone. My phone status shows non rooted. I created a ticket asking for support. The support team closed ticket after ticket without even responding about why phone status shows non rooted. Support team was completely useless in my expereince. I received great support from pre sales team which convinced me to buy Flexispy's preinstalled phone but it has been pathetic expereince so far. It felt like Flexispy doesn't care about their customers once they have bought the flexispy services. I can't even contact anyone else other than non-comptent support team. I am tired and frustrated with this whole expereince. Please help me if you have experienced similar issues. If not, please let me know how can I request for refund. Thank you.

I have contacted support numerous times and feel like I am getting the around. I have emailed about an issue with partial screenshots being captured. I am receiving screenshots that are 25% of the screen. See attached. The responses I have received are restart the software and a second email that seemed formatted that referred me to the troubleshooting guide, which had nothing to do with the trouble I emailed about. In the formatted email, I was also told to submit a trouble ticket for further assistance. I DID SUBMIT A TROUBLE TICKET, hence what started the formatted email responses I have received. I cannot recommend this software. There has been no resolution with tech support and little response.