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i have a problem with 2 calls, one is not recorded at all, and other one is, the 39 minute long one, is only recorded 3 minutes of it. i need that call recording the most. please recover this call for me. already created a ticket. my ticket id is 144454, i updated the ticket with whats shown to me on portal as well. Let me know if i can assist to get this recording in full.

Hi, Call recording is quite complicated. And the app itself is running while there is an on going call. Any activity like receiving a 3 way call or even if the phone receives another command such as ambient in the middle of a phone call can really interfere with call recording.

Same for me

I just want to tell what I see on my iPhone: The incomplete call recording will happen if at the time of the recording somebody else will call that phone as well (will hear busy tone). The recording will contain only the duration until that moment. That's what happens to me. I guess it has to do with the fact that the call recording is happening with a three-way call mechanism and if somebody else calls as well, it interrupts that mechanism for some reason.

I have exactly the same problem. Important call recording missed and ambient recordings at the same time that are silent. Please let me know