Leaderboard

I have been a loyal customer for many years. My software stopped working about a month ago. I've re installed about 12 times and tried all the hoops that I have been instructed. Finally had hope for the 4.1.1 newest version and lasted about 8 hours and disconnected again. I am hoping there is a solution and if not the refund policy is not a very good one. It's not cheap software and you're paying for no advancement in figuring out how to work around google, just frustrating...