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If the portal says the phone is not connected, it means that there is no connection object in the push server connection pool. This means there is no connection between the phone and the push server, however, it does not mean the app is not alive The first step is to see if the app is alive. 1. Check the LAST CONNECTED time. With defaults, the app connects to the Server every hour if there is no activity. If this is more than one hour old then yo want to send a number of events to trigger a delivery. The default is 10 events, 2. Create 10 events. ie: make calls, SMS, email, IM messages to the device. When the number of events is greater than MAXEVENTS (default is 10), it will trigger a delivery to server. 3. If these events do not arrive at the server, then the app is dead. For non root devices, the OS will try to kill any app that it deems to be non essential. This is the PRIMARY cause of FlexiSPY app not working, and the only reliable solution is to have a a root environment. In a non root environment, its impossible to stop the OS killing the app. FlexSPY also has a watchdog app included which monitors FlexiSPY and will attempt to restart it. However this is not always reliable in a non root environment 4. if the app is dead then you need to physically restart the device. If the restart does not work. then its very likely that you have a security service (not an app), that is actively quarantining FlexiSPY. If this is the case, then we have to identify the service and remove it. I hope this helps, but the main thing you should understand, is that what FlexiSPY is trying to do is extremely difficult and it not like a simple regular application. So, in summary, we need to find out if FlexiSPY is stil running. If its not running, see if restart works. If this can be established, and recreated, it makes the job of debug much easier, as in the lab, we don't see these problems