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FlexiSPY launches 24 hour Support, including Live Chat and Call Center


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24 HOUR TICKET SUPPORT

FlexiSPY is now answering your Support Tickets around the clock. Our policy has always been to answer all Support Tickets within 24 hours or less, but now our Support Staff can receive and answer many of your Tickets within your own time zone, greatly reducing the response time needed for your answers.

24 HOUR LIVE CHAT

We've always offered Live Chat 24 hours a day for Pre-Sales, but now you can also chat directly with our Technical Support Staff 24 hours a day.

From our Support Center, without logging in you’ll normally see the “Get Live Support Now” chat icon available in English, Spanish and German, towards the bottom right of the page. However, if you login to the Support Center (registration required), you’ll notice this chat icon changes to a “FlexiSPY Direct” icon, for direct access to our Sales and Support department. FlexiSPY Direct chat can only be answered in English.

During periods when Staff is heavily engaged, you may need to leave a message which can be returned by email, but we are now online 24 hours and directly available to logged in members of our Support Center, or from any other page you see the “FlexiSPY Direct” chat icon.

24 HOUR CALL CENTER

Most exciting is our new phone support Call Center, also available 24 hours per day! Please understand we can only offer Pre-Sales and Level 1 tech support by phone. This includes all general questions about how the software and service works, product features, etc., plus basic level trouble-shooting and problem resolution.

If you’re an existing customer with specific questions or if something isn’t working the way you think it should, we can provide basic trouble-shooting and advice over the phone, but advanced trouble-shooting and step by step instruction will need to be escalated to Ticket status through our Support Center. Escalation to Ticket status is also necessary if the resolution requires further action the customer cannot perform immediately, or if the case requires further research by Support Staff.

In all cases, we encourage all customers to please visit our online and easily searchable Knowledge Base from our Support Center first, before submitting a Ticket or placing a call to Support. We go to great efforts maintaining our Knowledge Base, and you can honestly find immediate answers to all of your most common questions here, very quickly and easily by simply entering your question or keywords into the search box to the right hand side of all Support pages.

Please help us to offer the best support possible, by always searching our Support Center for a quick answer first.

Please note also that certain information can never be provided over the phone, such as your FlexiKEY or other privileged account information. Requests for refund, Deactivation of a FlexiKEY or other direct changes to your account must always be made in writing, from the registered email address only. This is to safeguard against phishing attempts, and to protect the privacy and confidentiality of all our customer accounts.

The new Pre-Sales and Level 1 Support Numbers are:

USA (New York) 1-646-240-4063

UK (London) 44-207-979-7126

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